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Transcript of Office Space
Conflict Handling Styles
If you don't do these things, your organization will go up in flames!
Theories of Motivation
E.g., Maslow's Hierarchy of Needs
E.g., Expectancy theory
Provides a simple framework
Good in a situation where we truly know what person is thinking!
Does Peter think that working harder will result in him doing a better job?
Does Peter believe that doing a better job will result in receiving rewards?
Does Peter value the potential rewards?
Designing a Motivating Work Environment
Reward systems that tie pay to performance
Piece rate incentives
Ways to Increase Motivation...
Relate rewards to performance
Make sure Peter knows how the new reward system works
'Happy Friday' when the week's quotas are met
Additional pay for every unit above quota
Find out what Peter values
"The ability to influence the behaviour of others to get what you want."
The ability for someone to abuse their power can be due to many reasons. Two reasons that exist within Initech include:
the tendency for people to behave consistently with social norms
People want to fit in. Be liked. Avoid conflict!
the more a person depends on you, the more power you have
Dependency & Power
An employee with all 3 of these traits is
Sources of Power
Balance of Power in the Workplace
Encourage individuality (decrease conformity)
Too much power can result in 'corruption'
Decrease your dependency by acquiring skills that are:
Not easily substituted
Use your power ethically and to positively influence your work environment
Offer him a choice between multiple rewards
Causes of Conflict
Like to avoid confrontation
Believe that the conflict will work itself out naturally.
Only solves the problem from their end (management)
Need for Power: Wanting to Influence others and control their environment
"A process that involves people
=decreased productivity and creativity
Feelings of being
= lowers individuals’ morale and may increase turnover
A climate of
= hinders the teamwork and cooperation necessary to get work done
Negative Outcomes of Conflict