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Managing People and Work

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Katelin Robertson

on 4 March 2013

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Transcript of Managing People and Work

Effective Communication "Communication - the human connection - is the key to personal and career success."
-Paul J. Meyer "Bad human communication leaves us less room to grow"
-Rowan D. Williams Body language is a very powerful tool. We had body language before we had speech, and apparently, 80% of what you understand in a conversation is read through the body, not the words. - Deborah Bull Communication Networks in Groups and Teams Informal Vs. Formal Communication Information Anxiety “The art of communication is the language of leadership."
— James Humes “People today are in danger of drowning in information; but, because they have been taught that information is useful, they are more willing to drown than they need be." Formal- vertical or horizontal Taking advantage of how certain people perceive a message. WAIT A MINUTE… WHAT THE HECK IS THE COMMUNICATION PROCESS? Effective communication is necessary for the safety of people. Poor communication can lead to serious injury or even death, especially in places such as:
-Construction sites
-Airports. DANGER DANGER DANGER PERCEPTION The process by which people sense, decode, interpret, and understand the information delivered through a message is called perception.
Remember when Mitt Romney said this: "binders full of women". Communication Management. Coca-Cola Managers as Senders of Messages Communication Skills for Managers Key Skills:
Create an Environment for Open Communication.
Pay Attention.
Be a Good Listener.
Be Empathetic. Managers as Receivers of Messages Key Skills:
Send Clear and Complete Messages.
Avoid Filtering and Information Distortion.
Use Language the Receiver Understands.
Select an Appropriate Medium.
Provide Accurate Information.
Welcome Feedback.
Follow up. Personality Differences Cross-Cultural Differences Gender Differences Considering Linguistic Styles while Managing Managers have to realize the medium affects the message.
Two-way street of communication
Cell Phone Check! Information Overload- stress induced by reception of more information than necessary and by attempts to deal with it with outdated time management practices. that static is information overload. The human brain can only process and absorb so much external data before it all becomes noise, or more accurately – static; "Communication is fruitful if and only if the messages sent by the sender are interpreted with same meaning by the receiver. If any kind of disturbance blocks any step of communication, the message will be destroyed.”
-Communication Group Information Overload’s Effect on Communication RSS Reader
News Aggerate Service Solution to Information Overload? Empathy
Good Listening Skills
Eye Contact
Paying Attention Things to Strive for: Information Distortion
Harmful Filtering
Selecting the wrong medium to send information. Things to Avoid: Linked In
Make a Schedule hey The Four Modes of Communication
Generally referred to as the most precise form of communication. Written Communication Encompasses non-verbal and verbal communication Visual Communication “the use of sound and language to help relay a message” Verbal Communication This type of communication strongly relies on another form of communication to effectively transmit a message. Non-Verbal Communication “The single biggest problem with communication is the illusion that it has taken place.”
-George Bernard Shaw Four Formal Communication Networks for Groups or Teams Chain Network Group Members communicate in a set pattern
Ineffective in teams
Example: Nursing Staff Wheel Network Group Members communicate to a key player, not each other
Ineffective in teams
Example: Taxi Cabs Circle Network Workers communicate with other workers at the same level
Ineffective in teams
Example: Cubicle Neighbors All-Channel Network Team Members can communicate with each other
Most desirable for teams and groups alike
Example: Group Project Informal- Goes outside the boundaries of formal communication; generally necessary for the most effective communication Informal Communication Informal communication can be abused and misused. Grapevine No longer used for efficiency
Rumors and hearsay
i.e., Impending Takeovers or the CEO’s separation from his or her spouse
Information spreads rapidly
Very difficult to pinpoint
Generally occurs on breaks or outside of work
Usually erroneous, if not completely inaccurate External Networks of Communication Communication outside of an organization with others in the same field
Examples: Universities and companies that utilize scientists
Associations (physicians)
Trade shows
Can be very beneficial to advancement
Helpful in the event of job loss Thank You for your time and attention. Questions? Comments? Effective communication is essential to your business and its future value. Manager Conduct for Communication
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