Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

QA daily work flow

No description
by

Cecilia Lu

on 14 July 2015

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of QA daily work flow

ABC360
Bad Comments(BC) are main parts of QA daily work flow
ID reference of Bad comments
Teacher ID and name
Student id and name
BC Lesson Time
The latest status of BCs
If BCs resolved by Philippines
If BCs resolved by China staff
If BCs are resolved both by PH and China, and China staffs click 'Finish' button on Edit Page, the statue of BCs will be 'finished'
BCs record date
The date BCs were resolved
by China staff or PH/TH staff
If the BCs are not resolved,
it will be blank
The date of BCs are finished.

If BCs haven't been
finished yet,
it would be blank.
whether or not
show
this
BC on teacher's Page
BCs but with praise words should be ignored.
1.Click Edit to
Edit Page
Class ID
2.Check whether or not student ticked BC boxes
3.if not, help students to tick right reason for BCs based on feedbacks student given here.

and click 'Save'
4.If this BC with positive feedback, then choose 'ignore'.
5.Click Reply
to Replay Page
Work flow of BCs call back
8. Click here to lesson records
9. Get to know details of BCs, includes materials, memos, time, and etc. Then, go back to reply page.
11. Use all the information you have got and call students to deal with BCs.
12. Make sure it is not student's fault, click here to refund AB, or just leave it.
ISSUE DONE
If AB have been refunded,
it will be blank.
VOIP CALL
4. Click log in
1. go to page:
http://192.168.2.248/develop/abc360/Board/Public/login
Enter user name and password

user name list:
test1, test2, test3, test4, test5
password:
0000000a
2. Click Login
First,
go to website:http://www.abc360.com/
Second,
click sign up
Third,

sign up your ABC360 account
Ask
Landy
to set up your own background
account. Then, go to page http://hz.abc360.com/Board,
log in
to ABC360 background.

Then, you may find menu lists on the left page,
those
four parts
are related to QA daily work.

Data Analysis
EDIT PAGE
REPLY PAGE
1. Go to BCs Page
2. Choose right date, normally no earlier than 1 month.
3. Choose right category. Normally, QAs only deal with Teaching Attitude and Teaching
Ability issues.
4. Click 'Find'
Then you will go to
selected BCs page
5. Choose unfinished BCs, Click Reply
10.Read all the details of BCs
Categorized bad comments
12.Decide whether or not tutor should be excused
13. Click 'Finish' and go to BCs page
Teacher Management
Click here access to teachers info
Select teacher
Click 'Open' to teachers' front page
Click 'Closed' to Open Class
Save any changes
Student
Click Students access to Student info
Use ID, mobile, qq and etc. to get students info
Get call records
Main page of Student info
To student setting page
Student setting page
Click here to download call records
Get some info about student
Password reset
Data Statistics
SAVE
Full transcript