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Why Did That Happen?
Transcript of Why Did That Happen?
Fixing the obvious symptons
Didn't we fix this already?
Let's find the real problem!
Root Cause Analysis
a.k.a. Fishbone Diagram
Keep asking yourself "why"?
Take action on what what we can
Escalate what we can't
No more aspirin
Let's perform the root canal
Masters of the Universe