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Why Did That Happen?

My development team has been doing a weekly root cause analysis to help drive out ways we can make things better.
by

Hemant Naidu

on 14 August 2009

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Transcript of Why Did That Happen?

Why Did That Happen?
Fixing the obvious symptons
Didn't we fix this already?
Let's find the real problem!
Root Cause Analysis
Ishikawa Diagram
a.k.a. Fishbone Diagram
Keep asking yourself "why"?
Cause Map
What now?
Action Items
Conclusions
Take action on what what we can
Escalate what we can't
No more aspirin
Let's perform the root canal
wiki.point2.com
Masters of the Universe
Full transcript