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Transcript of INTERPERSONAL COMMUNICATION
Importance of studying Interpersonal Communication
is the process of exchanging
messages between people whose lives
mutually influence one another in
unique ways in relation to social and
cultural norms. This definition highlights
the fact that interpersonal
communication involves two or more
people who are interdependent to some
degree and who build a unique bond
based on the larger social and cultural
contexts to which they belong.
Early humans who lived in groups, rather than alone, were more likely to survive, which meant that those with the capability to develop interpersonal bonds were more likely to pass these traits on to the next generation.
(body language) consists of actions, gestures, and other aspects of physical appearance that, combined with facial expressions (such as smiling or frowning), can be powerful means of transmitting messages.
Effective oral communication
Effective written communication
• Use the P.O.W.E.R. Plan for preparing each message: plan, organize, write, edit, and revise.
• Draft the message with the readers in mind.
• Give the message a concise title and use subheadings where appropriate.
• Use simple words and short, clear, sentences and paragraphs.
• Back up opinions with facts.
• Avoid “flowery” language, euphemisms, and trite expressions.
• Summarize main points at the end and let the reader know what he must do next.
The Effects of Interpersonal Communication in an Organization
Interpersonal skills are the lifeblood of organizations because effective
communication dictates operational efficiency and facilitates teamwork.
Interpersonal communication has many implications for us in the real world. Interpersonal communication played an important role in human evolution.
Process Of Interpersonal Communication
Interpersonal communication is a process of exchange.
The components of this process include sender, message, channel, and receiver. Let's look at the process step by step.
The standard methods of communication are speaking or writing by a sender and listening or reading the receiver. Most communication is oral, with one party speaking and others listening.
Methods of Communication
Oral communication or Verbal communication
In general, managers prefer to rely on oral communication because communication tends to be more complete and thorough when talking in person. In face‐to‐face interac-tions, a person can judge how the other party is reacting, get immediate feedback, and answer questions. In general, people tend to assume that talking to someone directly is more credible than receiving a written message. Face‐to‐face communication permits not only the exchange of words, but also the opportunity to see the nonverbal communication.
• Make eye contact.
• Schedule sufficient, uninterrupted time for meetings.
• Genuinely seek information.
• Avoid being emotional or attacking others.
First, Active listening
• Paraphrase the message you heard, especially to clarify the speaker's intentions.
• Keep silent. Don't talk to fill pauses, or respond to statements in a point-counterpoint fashion.
• Ask clarifying questions.
• Avoid making distracting gestures.
• Focus on specific behaviors rather than making general statements
• Keep feedback impersonal and goal-oriented
• Offer feedback as soon after the action as possible
• Ask questions to ensure understanding of the feedback
• Direct negative feedback toward behavior that the recipient can control
Written communication has several advantages. First, it provides a record for referral and follow-up. Second, written communication is an inexpensive means of providing identical messages to a large number of people.
It underlies the efficiency of key business functions such as managing, training, selling and resolving conflicts within an organization.