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Be Intuitive

Knowing My Guest
by

Ana Infante

on 7 November 2013

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Transcript of Be Intuitive

Be Intuitive
Knowing My Guest
Slide Chart
Quality
CHINESE WHISPERER
Rosewood
Experience
LQA
There are many steps we should cover
to achieve Rosewood Experience
SOP
Intuitive Service at Rosewood Hotels & Resorts is to recognize instinctively the emotions, needs and wishes of our guests in order to provide a transcendental experience...

"

Best Practice
Covering a profile
Knowing the Customer
The correct treatment
Know the product or service
Development Experience
Effective Closing : Transcendental
www.rosewoodhotels.com
ROLE - PLAY
The value of a great metaphor is that it can summarize your entire presentation in a single concept.

It can encapsulate everything you are trying to say in a single place, simplified and holistic, like a dashboard in a car that displays relevant information that makes driving easier.
LEGO
Market Metrix
120 Persuasive Words That Build Rapport and Promote Empathy
Polite Phrases
Lang - Lab
Test VAK
Back to Back
serious play
Full transcript