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FOCUS PDCA Continuous Process Improvement

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Rolesly Elizabeth

on 8 November 2014

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Transcript of FOCUS PDCA Continuous Process Improvement

FOCUS PDCA

Employee suggestions
Customer complaints
Process measurement
Survey input
O - Organize to improve
Determine if a team is needed
Select the team
Are all the right players at the table?
Example
How to Develop FOCUS PDCA
Conclusion
Content

Selection or Prioritization of project
Each institutions has their own prioritization criteria

IEC has defined criteria, the selected project should meet one or more of the criteria.
Examples of criteria are:
High volume
High risk
Problem prone
Impact on patient safety
Impact on patient satisfaction

Purpose
What is FOCUS PDCA
FOCUS PDCA is a performance improvement model that is used to identify improvement opportunities and a systematic approach to implementing changes.

when to use ?
Achieve incremental improvement of existing Processes.
Redesign existing processes
Resign essentially new processes

Continuous Process Improvement
Prepared by: Rolesly Elizabeth,RN, BBA, CPHQ

F - Find a process to improve
C - Clarify knowledge of process

Process Mapping (Flowchart)
U – Understand process variation
FOCUS PDCA model is used to learn by doing and experimenting with improvements, examining what is learned and implementing what was learned into further improvement efforts.
Example

Brainstorming
Multi-voting
5Whys
Cause-and-effect diagram (fish bone)
Pareto chart
S – Select a strategy for
improvement
Cause effect diagram
P - Plan


C - Check the effectiveness
check the effectiveness
Study the improvement opportunity and develop a plan based on what needs to be done.
D - Do
Do the implementation
A - Act
act to improve
What is FOCUS PDCA?
Purpose
When to use?
Selection or Prioritization of project
How to develop FOCUS PDCA
Examples
FORMS used in IEC
conclusion
This methodology takes a process through identification of improvement opportunity, planning for an improvement, implementation and evaluation of changes.
Full transcript