Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

MetroPCS Certified Training

presentation for new dealer employees
by

Ramon Coriano

on 28 June 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of MetroPCS Certified Training

PLANS
FEATURES
Policies/Promotions
metroPromise
coverage
which market does the most
volume, and is most productive?
Mexico Calling ($5)
Allows calling to Mexico landlines only
Includes Texting to Mexico
Now available for $25 Talk/Text plan & $40 plan
metroPCS now covers over 96% of the U.S. population
We have the BEST coverage in South FL. Hands Down.
MetroPCS uses LTE and HSPA+ to deliver 4G
MetroPCS and T-Mobile are quickly expanding 4G LTE
very important this is mentioned to each customer purchasing a new handset
please let upgrade customers know there is not a return policy
return can only occur at location of purchase
be honest, it'll take you far
Call Detail ($1)
"my account" in metroPCS website is a great tool
allows you to:
pay bills/add money to metroconnect
change/add autopay
check traveltalk usage
change plan
purchase ringtones
must view in "my account" from metroPCS website
call detail will only show in "my account" if customer subscribes to call detail feature
feature needs to be added to each line on account to view detail list. NOT only to one line on account
"my account" is a free service to all customers
please be courteous
enjoy yourself
don't be afraid to ask questions
eat the free food!
South Florida
lets take a break
Q&A
What is a Gigabyte
of Data
200 songs (8 hours) of streaming music (Rhapsody) = 1GB data
2 hours of streaming video (Youtube) = 1GB data
10,000 basic web pages = 1GB data
5,000 rich web pages (with video/flash) = 1GB data
2,000 e-mails with attachments = 1GB data
Applications can also use a significant amount of data
Social media sites like Facebook, Instagram and Twitter all require data for usage.
MetroPCS will keep you fed with a constant diet of promotions. It's important to keep up to date.
Basic/Feature Plans
Here are the Rules:
4G Plans
Data Top-Up ($5)
4G customers that run out of data can pay $5 for an extra
1GB of Data
Data does not "roll-over" to next billing cycle
No limit to the amount Top-Ups allowed
Data Top-Up does not affect following bill. Billing amount returns to normal price during next billing cycle.
$5 is due upon request, and that data is available immediately
History
of

MetroPCS
founded in 1994
Roger Linquist
Metro PCS expands to 14 total markets,
with our corporate offices in Dallas TX
April 19th 2007,
MetroPCS goes public
Before this date, MetroPCS was just a privately held company
metroPCS launches WFA
Tax inclusive plans
less expensive handsets
easier billing
MetroPCS
covers 90% of USA
MetroPCS signs agreement with other carriers
to expand network coverage.
MetroPCS launches the
FIRST 4G LTE network in the USA
1990
2012
2005
January 2002
MetroPCS launches in
Miami FL
November 2010
January 2010
January 2011
allowing for faster download times
faster internet speed
more data access and more
sophisticated handsets
which market sells the most volume and is the
most productive of all 14 markets?
South Florida
2015
Wireless Hotspot
This feature allows 4G devices to act as a wireless hotspot, allowing multiple devices to connect to your LTE connection and access the internet.
Stuck?
Need Some Help?
Dealer Website
https://dealer.metropcs.com
Login: mpcs\sflad
Password: SFL@deal1
Metro University
A focus on 4G LTE service and devices
The start of a change in Brand Image
Sale of Handsets with the latest in technology at a fraction of the price of the larger carriers
August 2012
World Calling ($10)
Unlimited Landline calls to over 75 countries.
200 minutes to mobile phones in select countries.
Includes 200 talk minutes and 200 texts while traveling in select countries.
Includes 200MB of data while traveling in select countries.
Includes unlimited texting to most countries worldwide.
requires $50 price plan or higher.
Check www.metropcs.com for availability
Only available on GSM feature phones.
$10 Promotional Fee Upon Activation
Not eligible for family discount
Only Available bolt on features:
Premium Handset Protection
Mexico Calling ($5)
Since these phones are not 4G devices, they should only ever be placed on a plan higher than $30 if they plan on making international calls. If not, the customer should choose either the $25 or $30 plan
Value Bundle ($5)
Call Forwarding
International Text Messaging
Screen-It
Unlimited Directory Assistance
Voicemail to Text
4G Features
International Calling Features
Additional Features
$25 Talk & Text Plan
WiFi Calling (FREE)
Allows GSM handsets to place and receive calls using WiFi connection.
Calls are placed and received using your same number.
Great for international customers and customers with poor service.
Plans and Features
MetroPCS: A History Lesson
Wireless Telecommunications Expert and MetroLEADER
A Dealer Employee Pin Recognition Program designed to reward the most knowledgeable and experienced dealer employees in South Florida
MetroPCS Certified Employee
1st Step in the Wireless T.E.A.M. Pin Program
An indication to customers and employees that you are a properly trained and capable MetroPCS employee
Benefits Include:
Entry into the Wireless T.E.A.M. Program
Certificate of Completion
Recognition in our Monthly Dealer Newsletter
A "MetroPCS certified" Pin
Level 1
Handset Expert
2nd Step in the Wireless T.E.A.M. Pin Program
An indication to customers and employees that you are an expert on our handset lineup
Benefits Include:
Certificate of Completion
Recognition in our Monthly Newsletter
A "Handset Expert" Pin
A Customized Work Shirt
Handset Considerations
Level 2
Level 3
Warranty Specialist
3rd Level of the Wireless T.E.A.M. Pin Program
An Indication to customers and employees that you are skilled in the warranty and insurance process.
Benefits Include:
Certificate of Completion
Recognition in our Monthly Dealer Newsletter
A "Warranty Specialist" Pin
A Customized Work Shirt
Official Asurion Ambassador
Level 4
Customer Service Excellence
4th level of the Wireless T.E.A.M. Pin Program
An Indication to customers and employees that you are MetroPCS expert and capable of assisting any customer.
Benefits Include:
Certificate of Completion
Recognition in monthly Dealer Newsletter
A "Excellence in Customer Service" Pin
A Customized Work Shirt
A Prize Pack
Level 5
Wireless T.E.A.M.
5th and final level of the Wireless T.E.A.M. Pin Program
An indication to customers and employees that you are among the best-of-the-best MetroPCS employees.
Benefits Include:
Certificate of Completion
Recognition in monthly Dealer Newsletter
Invitation and Recognition at Dealer Event
The "Wireless T.E.A.M." Official Pin
Wireless T.E.A.M. Work Shirt
Discounted MetroPCS Service
Ongoing Manufacturer Considerations
Policies and Promotions
Training Schedule
MetroPCS and T-Mobile Merge to become the 4th largest cellular phone company in the USA.
Both MetroPCS and T-Mobile will continue to operate as separate brands.
This merger makes TMUS the #1 cellular company in the #1 market in wireless telecommunications (S. FLA)
Directly after the merger, MetroPCS launched in 15 additional markets around the country


MetroPCS Introduced to the World
MetroPCS Picks Up Speed
MetroPCS adapts to become an Industry Leader
MetroPCS: A New Beginning
Bring Your Own Phone (BYOP)
Customers can activate their unlocked GSM/HSPA device with MetroPCS.
They simply have to purchase a MetroPCS SIM card for $10 and customers can use their own handset on our network.
Talk, Text & Data will all function properly
Alcatel 768
Both of these GSM handsets qualify for the $25 talk & text plan, however, the $5 MMS option does NOT apply to these devices.
NOTE:
The work our Network Engineers are doing is pretty incredible.
TMUS is #1 in South Florida with over 40% penetration
Network Integration is not an easy task. Our sites are now operating 7 different technologies (CDMA, EVDO, LTE, GSM, EDGE, HSPA & HSPA+)
CDMA set to be shut down in the first half of 2015
T-Mobile/MetroPCS' LTE Network has the fastest data speeds of any carrier.
New LTE infrastructure will be nearly twice as fast as previous speeds.
What's going on with our Network?
Current Promotions
MetroPCS makes LTE affordable
for everyone!
Arkansas:
Fayetteville, Springdale, Rogers
California:
Fresno, Modesto, Redding, Oakland, San Jose, Santa Barbara, Stockton, San Diego
Florida
Talahassee, Panama City, Pensacola
Illinois
Chicago
Louisiana
New Orleans
Maryland:
Washington DC, Baltimore
New Mexico:
Alburquerque, Santa Fe
Oklahoma:
Oklahoma City
Oregon:
Portland, Salem
Texas:
Beaumont, El Paso, Houston, San Antonio, Austin

Where Are We Now?
Wireless Telecommunications Expert and MetroLEADER
A Dealer Employee Pin Recognition Program designed to reward the most knowledgeable and experienced dealer employees in South Florida
MetroPCS Certified Employee
1st Step in the Wireless T.E.A.M. Pin Program
An indication to customers and employees that you are a properly trained and capable MetroPCS employee
Benefits Include:
Entry into the Wireless T.E.A.M. Program
Certificate of Completion
Recognition in our Monthly Dealer Newsletter
A "MetroPCS certified" Pin
Level 1
Handset Expert
2nd Step in the Wireless T.E.A.M. Pin Program
An indication to customers and employees that you are an expert on our handset lineup
Benefits Include:
Certificate of Completion
Recognition in our Monthly Newsletter
A "Handset Expert" Pin
A Customized Work Shirt
Handset Considerations
Level 2
Level 3
Warranty Specialist
3rd Level of the Wireless T.E.A.M. Pin Program
An Indication to customers and employees that you are skilled in the warranty and insurance process.
Benefits Include:
Certificate of Completion
Recognition in our Monthly Dealer Newsletter
A "Warranty Specialist" Pin
A Customized Work Shirt
Official Asurion Ambassador
Level 4
Customer Service Excellence
4th level of the Wireless T.E.A.M. Pin Program
An Indication to customers and employees that you are MetroPCS expert and capable of assisting any customer.
Benefits Include:
Certificate of Completion
Recognition in monthly Dealer Newsletter
A "Excellence in Customer Service" Pin
A Customized Work Shirt
A Prize Pack
Level 5
Wireless T.E.A.M.
5th and final level of the Wireless T.E.A.M. Pin Program
An indication to customers and employees that you are among the best-of-the-best MetroPCS employees.
Benefits Include:
Certificate of Completion
Recognition in monthly Dealer Newsletter
Invitation and Recognition at Dealer Event
The "Wireless T.E.A.M." Official Pin
Wireless T.E.A.M. Work Shirt
Discounted MetroPCS Service
Ongoing Manufacturer Considerations
"E911 Address" has to be set up in order for WiFi calling to operate.
E911 Address can be setup by calling DSG or manually using the MyMetro App.
WiFi calling options are setup on the handset. (WiFi Preferred/WiFi Only/Network Preferred)
Extra Raffle Tickets!!
Show me evidence that you've completed the following MetroUniversity courses you'll be rewarded with 1 additional raffle ticket.

$10 Mexico Calling/Roaming
Unlimited Texting to Mexico
Unlimited Calling to Mexico Landlines
1000 Minutes to Mexico Cellular Phones
Includes International Text Messaging
Free roaming in Mexico
Includes 200 minutes
Includes 200 text messages
Includes 200MB of Data
Allows access to the premium version of the world's most popular Mobile Security App.
$3
Automatic protection from viruses and malware.
Secure web browsing.
Find your lost phone on a map and sound an alarm
Remotely Wipe your phone's memory (Including SD card).
Back-up unlimited contacts, call logs, and photos.
Restore Data to new devices.
www.lookout.com
Premium Handset Protection (PHP)
$6
coverage begins immediately
covers everything
next day delivery (As long as claim completed by 8pm)
customer must pay deductible (
$20-$200
)
2 claims allowed per year
Includes Premium Lookout Mobile Security
make claims by calling 1.866.862.3397 or by going to
phoneclaim.com/metropcs
Tablet Plans
Alcatel Pop 7
Tab 1
Tab 2
Tab 3
$15
$25
$35
2 GB of Data
4 GB of Data
6 GB of Data
If a tablet is placed on an account with another tablet OR another phone, each tablet gets a $5 monthly discount.
A tablet does not give a phone a family plan discount.
Each tablet will be assigned a telephone number.
Tablets will NOT be able to make normal voice calls.
Important Tablet Details:
There are only 3 add-on features available for the Alcatel Pop 7
Premium Handset Protection
$6
Lookout
$3
Text Talk Global
$5
MetroPCS/TMUS Network
How We Can Help You
Our Network
MetroPCS & T-Mobile Use the Exact Same Network.
Download the SpeedTest App and Test the Network Speed Often.
Demo the Speedtest App to Customers to Highlight our Network.
A Wireless Powerhouse
BYOP Begins.
First tablet Launched.
Rate Plans Improved.
International Roaming Begins.
Consecutive JD Power & Associates awards for Customer Service.
The #1 Pre-paid company in the USA.
2GB
4GB
NEW!!
$30 Plan with 1GB of 4G Data
NEW!!
NEW!!
NEW!!
https://t-mobile.csod.com/client/t-mobile/metropcs.aspx
Anti-Theft Protection: Windows
$30 Promo Plan 061915 Update
MetroPCS Selling Skills, Selling a Rocket Ship; Part 1 & 2
Rhapsody ($10)
Listen to EXACTLY what you want
Stream UNLIMITED music
Download UNLIMITED music to your device
UNLIMITED Skips
No advertisements
Music is available the same day it's released
Download Rhapsody on 3 devices at the same time
Metro Block-it ($1)
Block unwanted callers from calling
Also blocks SMS/MMS
View Block History
Report Offenders to FTC
Metro Block-it ($2)
Gives you all of these features plus:
Reverse Lookup to find private or unknown callers numbers.
The 90-Day Upgrade Policy
What is it?
Beginning on March 1st 2015, customers who purchase a MetroPCS handset must wait 90 Days before they can buy another MetroPCS device at promotional pricing.
Why are we doing this?
This policy was created in order to keep our handset prices low and to make sure we can keep our Dealer stores stocked with inventory.
What does this have to do with me?
Before upgrading a handset for a customer, you'll have to first do a "device history" search to determine of the handset qualifies for promotional pricing.
What happens to customers who don't qualify for promotional pricing?
These customers can still purchase a handset, but at full retail price.
What if the customer bought a phone online, at Best Buy, or at Walmart?
These customers must also wait 90 Days before they can purchase another MetroPCS device at a promotional price.
Remember: You only care about the last time a customer purchased a MetroPCS handset. (BYOP devices and used handsets are exempt from this policy).
Welcome to MetroPCS
New Hire Training

Explaining CDMA Migration
Since the Merger our towers have been operating 7 different technologies
CDMA, EVDO, GSM, HSPA, HSPA+, EDGE, LTE
In order to continue to enhance our network, consolidation is necessary.
Shutting down our CDMA network will allow us to shift valuable network resources to other areas.
All CDMA capabilities have ended.
The CDMA Trade-In Program has been extended until EOD July 21st
Not eligible for customers with an LTE device
(Except LG Leon & Samsung G Light).
Includes 1GB of data at up to 4G speeds.
After 1GB of data, speed is throttled to 3G speeds.
Eligible to receive the $5 multi-line discount.
No current end date specified for this plan.
Customers who port their numbers to MetroPCS get up to an additional $50 instant rebate on their handset of choice
Customers who port will also qualify for an aditional 1GB of data FOR LIFE.
Customer must choose at least the $40 plan to qualify.
Employee must add feature to the customer's account (PEXTRA)

New Port-In Promo:
Mexico Unlimited
Includes Mexico as part of your home calling area.
For current or new MetroPCS customers on the $40 plan or higher.
Beginning July 15th - August 31st customers who add Mexico Unlimited get it for free through 12-31-15
After August 31st, this feature will cost $5/month
$49/$59 All-In Pricing
Beginning June 25th the $30 plan can be added to the LG Leon
($29)
and Samsung Galaxy Light
($19)
.
Wireless Hotspot
As of June 12th, customers no longer have to pay to use Wireless Hotspot to tether other devices to the internet
NEW!!!
Cuba Calling
Begins Monday June 15th.
Included in $10 World Calling Add-On.
20 minutes to cellular and land-lines.
Includes unlimited texting to Cuba.
No minute top-up option.
$5 Mexico Unlimited
Includes Mexico as part of your home calling area.
For current or new MetroPCS customers on the $40 plan or higher.
Beginning July 15th - August 31st customers who add Mexico Unlimited get it for free through 12-31-15
After August 31st, this feature will cost $5/month
Full transcript