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Knowledge Management

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by

Heidi Weber

on 8 December 2012

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Transcript of Knowledge Management

Defining our Strategy Knowledge Management The
Fundamental Questions Knowledge
Users Key
Processes The
Tools How will they use the knowledge? How will they access
the information? What knowledge do
they need access to? Who needs access to
our knowledge? ITG has a wealth of information, some documented and some tribal knowledge. How do we ensure that current and accurate information is readily available and accessible to the people who need it? When do they
need access? What process will be used to provide and maintain the knowledge? OHSU Community Work Units Help Desk(s) Support for all three user groups will require the same general processes. However, the policies, tasks and tools may differ for each group. Existing Knowledge Management tools may serve the needs of some groups. But, we should also explore alternative solutions. Next Steps
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