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Retention Coordinators: Unifying Academic and Student Affair

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Nichole Baker

on 12 December 2014

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Transcript of Retention Coordinators: Unifying Academic and Student Affair

Strategies to Improve Student Outcomes
Office of Student Success, Bowie State University
Dr. D. Bullock, Ms. T. Jackson, Dr. J. Johnson, Mrs. N. Mason, Mr. C. McKinney

Strategy 1

Works in collaboration
with the College of Arts and Sciences, College of Business, College of Education, and College of Professional Studies, Division of Student Affairs, and the various academic support programs of the University.

• Promotes
awareness and utilization of academic support services
on campus.

• Develops and promotes a series of
workshops
focusing on academic skills, critical thinking, personal development, and career development through individual and group sessions.

• Foster
leadership skill development
and
campus-wide involvement
.


Strategy 1 continued..
• Facilitates the smooth transition of new and transfer students through
orientation programs
and
Freshmen Seminar
.

• Targets students facing academic difficulty through the Rebound Program, a program that provides students with direct support for
identify
ing their
obstacles for success
and improving their academic achievement.

• Create
pathways for post graduation plans
including graduate school and career opportunities.


Maintain data
regarding the effectiveness of strategic initiatives designed to
facilitate persistence to graduation
.

• Provide
student
s with
assistance
for academic, career, and personal concerns that may affect their academic success.

• Collaborate with several offices to
leverage services for students
.

• Coordinate
student focus groups
and
student advisory boards
.

• Assist with
graduation clearance
process.

Strategy 2
Strategy 3
Prior to the establishment Office of Student Success (OSS) - the
Retention Coordinators (Academic Affairs) and the Transition and Retention Specialist (Student Affairs)
worked collaboratively but felt the need to

shift focus from retaining "at-risk" students to promoting student success (both academically and socially)

Developed Virtual Office of Student Success (OSS)
to present
greater visibility of collaborative efforts, we formally submitted proposal to Provost, Academic Deans and Vice President of Student Affairs.
Strategy 3 continued..
Our Tagline:

Striving for S.U.C.C.E.S.S. - Supporting Undergraduates, Cultivating Character, and Empowering Students to Succeed!!

Vision Statement:

The vision of the Bowie State University Office of Student Success is to: “empower students to envision, actualize, and become advocates for their educational and professional success.”

Mission Statement:

The Bowie State University Office of Student Success offers support services designed to increase the persistence to graduation for undergraduate students.

The
OSS Web-page
is our primary resource hub. It provides an overview of services offered, a student referral process, access to student leadership opportunities and lists term related Dean’s List recipients and honor societies inductees.

http://www.bowiestate.edu/academics-research/support-services/office-of-student-success/


Successes:
Initiative received support from senior leadership (OSS)
Faculty buy-in and support (retention coordinator role)
Rebound Program

Challenges:
Increase faculty members feedback via iCan (Starfish)

Lesson Learned:
Relationship building: data reporting structure and timeline
Enrollment Mgmt, TRiO, Academic Srvcs, Student Affairs

New Opportunities:
College Ambassadors Program (CAPS)
Student Leadership Program for exceptional students
Alpha Sigma Lambda Honor Society
Adult-learners/non-traditional students of academic excellence

Working with individual students
Assist Program
Rebound Program
Retention Center (via Blackboard)
Student Intervention Meetings

Meeting the needs of diverse students

Student Success Workshop Series
Academic Support Services Action Research Project
Major/Minor Fair
Interview Clinics
Social Media/Website
Student Advisory Boards
Pre-Professional Student Organizations
Road Map to Success
Major Fairs, Career Panels, Open House, Welcome Week and End of Year Recognition Ceremony

Concerns at Participants' Schools
Overview of Bowie State University
Collaborative Outcomes
Ice Breaker
Founded in 1865, Bowie State University is the oldest Historically Black College/University in Maryland
23 undergraduate majors and 35 advanced certification programs
Fall 2013 enrollment
4,358 Undergraduate (629 new Freshmen)
1,203 Graduate/Professional
Undergraduate Tuition: $6,639 (in state)/$17,195 (out-of-state)
35 minutes from downtown Baltimore; and 40 minutes from Washington, DC
The Office of Student Success Team
Works within the Division of Student Affairs to
ensure persistence
of students in the extra-curricular groups on campus. Below are the duties:


Encourage students to be involved
with campus activities , social clubs and groups to increase pride and connection to the university.

• Work with the individual needs of students from
diverse and special populations
and their relevant constituencies.

• Develop and implement
New Student Orientation
and supervise a staff of 22 orientation leaders.


Partner with the four Retention Coordinators
in the colleges
and
with
advising center
to strengthen the efforts to close the achievement gap for the student population.


Facilitate Open House events
for first and second year students to learn about resources at the university.

Discussion of Retention versus Student Success
Retention

Institution approach
Focus is on "retaining" students in the institution and/or major
Metric used by outside agencies to report success of institutions
- implications for financial resources
There is no recognition of the gains a student may have achieved.
No tracking of students if they leave the institution prior to degree completion.
Changing of major viewed negatively in terms of retention matrices.

Student Success

Student-centered approach
Emphasis on enhancing students' academic, social, and professional experiences through higher education
Views education as value added, can assess measurable gains
Shift to focus on "retaining" students in the higher education system (promotes/encourages transfer process across majors and/or institutions)

A Student Success approach recognizes that interventions should focus on areas such as 1) Financial Aid, 2) Academic Success, and 3) Student Engagement.

Scenario A:
Jamal is a rising junior football player with a cumulative 2.3 GPA. Due to the loss of his mother, he had a difficult third quarter plummeting his semester GPA to a 1.0 and cumulative to under 2.0. What interventions do you provide?

Scenario B:
Sarah is the Student Government President. Always busy serving the student body; she missed class Homecoming Week and fell behind in her exam grades. What should you tell her?

Scenario C:
Karina travels an hour each way to school and is completely uninvolved in school extracurricular activities. She has a solid GPA, but no volunteer or leadership experience. What assistance would you offer this student?

Scenario D:
Ben is a graduating senior applying for college as a social work major. Ben got caught on marijuana charges and was arrested over the weekend. What will happen next for Ben in terms of school and his college applications.

Scenario E
Jacob is a junior basketball player with part time job and a child. School has become too much to juggle and his grades have severely plummeted. His cumulative GPA is now below a 2.0. How can you help Jacob?

Office of Student Success Team’s Contact Information
Derrick M. Bullock, Ed.D.
Retention Coordinator
College of Professional Studies
(301) 860-4700
cpsrc@bowiestate.edu

Tamisha C. Jackson, M.A.
Retention and Transition Specialist
Division of Student Affairs
301 860 4406
tcjackson@bowiestate.edu

Jennifer M. Johnson, Ph.D.
Retention Coordinator
College of Education
(301) 860-3166
jmjohnson@bowiestate.edu

Nichole F. Mason, M.A.
Retention Coordinator
College of Business
(301) 860-3736
nmason@bowiestate.edu

Corey McKinney, M.S.
Retention Coordinator
College of Arts and Sciences
(301) 860-3320
cmckinney@bowiestate.edu


https://www.polleverywhere.com/free_text_polls/EfhEQEnT9hX86Kc


Collaborative Outcomes
Continued..
Scenario A:
Jamal is a rising junior football player with a cumulative 2.3 GPA. Due to the loss of his mother, he had a difficult spring semester plummeting his semester GPA to a 1.0 and cumulative to under 2.0. To whom do you refer Jamal?

Scenario B:
Sarah is the Student Government President. Always busy serving the student body; she missed class Homecoming Week and fell behind in her midterm grades. What should you tell her?

Scenario C:
Karina is a business major and a commuter student completely uninvolved in campus life and activities. She has a solid GPA, but no volunteer or leadership experience. What assistance should we offer this student?

Scenario D:
Ben is a social work major. Ben got into a fight over the weekend at the local bar and was arrested. What will happen next for Ben in terms of school?

Scenario E:
Jacob is a full-time commuter student with a full time job and a child. School has become too much to juggle this semester and his grades have severely plummeted. His cumulative GPA is now below a 2.0. What should Jacob do?

Concerns at Participants' Schools
Scenario A:
Jamal is a rising junior football player with a cumulative 2.3 GPA. Due to the loss of his mother, he had a difficult spring semester plummeting his semester GPA to a 1.0 and cumulative to under 2.0. To whom do you refer Jamal?

• Department of Athletics (to see if he is still eligible)
• Counseling Services (grief counseling)
• Office of Residence Life (he may lose his housing based on GPA requirements)

Scenario B:
Sarah is the Student Government President. Always busy serving the student body; she missed class Homecoming Week and fell behind in her midterm grades. What should you tell her?


Consult her professors (provide some documentation for absences)
• Speak to her student government advisor (for help with balancing her responsibilities)
• Speak with a retention coordinator for help with time and stress management techniques


Scenario C:
Karina is a business major and a commuter student completely uninvolved in campus life and activities. She has a solid GPA, but no volunteer or leadership experience. What assistance should we offer this student?

• Office of Student Life (provides catalogue of campus activities and events. The more connected a student, the
more persistent)
• Student Government Association (apply for a management position)
• Business Club (join any of the business specific honor societies/ clubs to gain experience)
• Student Senate (join a student group to hone leadership skills)


Scenario D:
Ben is a social work major. Ben got into a fight over the weekend at the local bar and was arrested. What will happen next for Ben in terms of school?


Department of SOWK
• Judicial Affairs
• Office of Public Safety
• Counseling Services

Scenario E:
Jacob is a full-time commuter student with a full time job and a child. School has become too much to juggle this semester and his grades have severely plummeted. His cumulative GPA is now below a 2.0. What should Jacob do?


Office of Commuter Affairs (to find an easier route to school)
• Student Government (may have a babysitting club for student parents)
• Department chair or faculty advisor

Interventions
Full transcript