Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

eCommerce

No description
by

Darv Dayondon

on 12 February 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of eCommerce

eCommerce
Store #10
Darv Dayondon
eCommerce Manager
Stacey Nam
Kaley Eckman
Denise Rico
Jeanne Kim
Brittany Calderon
Lauren Mercado
New Person
Graphic Designer
Operation FEclothing.com
Operations
Customer Service
Stylist
Stylist
Photoshop Lookbook Images
Create Cover
Edit Images to fit them
Create Banner Art
Main Banner
Mini Banner
Category Banner
Replace Banner Art
Work With Banner Schedule to ensure proper placement at proper time
FEclothing.com Order Fulfillment
Print Orders
Screen Orders for Fraud
Distribute Orders to Warehouse
Sales Record Invoice to RPRO
Process Incomplete Orders
Data Entry Accounting Reconcile
Process Chargeback Dispute
Check Inventory
Manage Feclothing Pinterest
Amazon/Ebay Order Fulfillment
Print Orders
Process Orders
Sales Record Orders to RPRO
Customer Service
UPS Lost Package Claims
Process PR Company Request
Coordinate Press Section for website
Coordinate Employee Purchase
Handles
Phone Calls
Emails
Live Chats
Spanish Calls
Sales Record on RPRO
Process Markdowns/Price Adjustments
Damage transfers
Employee Purchases
Weekly Product Photoshoots
Steam clothing
Prepare Outfits
Upload Products to Site
Measure Specs for clothing per size run
Bi-Weekly Trend Report
Bi-Weekly Competitor Report
Weekly Product Photoshoots
Steam clothing
Prepare Outfits
Upload Products to Site
Lookbook/Campaign Photoshoots
Measure Specs for clothing per size run
Bi-Weekly Trend Report
Bi-Weekly Competitor Report
Coordinate Weekly Email Blast
Handles
Phone Calls
Emails
Live Chats
Spanish Calls
Sales Record on RPRO
Process Markdowns/Price Adjustments
Damage transfers
Employee Purchases
Manage all department activities
Develop eCommerce associates
Oversee webmaster/IT related tasks
Review & Manage FE website content & appearance
In charge of Buying online exclusive merchandise
Research trends and submit designs to In-House
Coordinate marketing plans/promotions
Manage photoshoot campaigns
Coordinate Social Media Content
Coordinate Weekly email blast for InStore/Online Customers
Reconcile Daily Sales Orders
Analyze Data and Adjust Marketing Plan Accordingly
Liaison with Oitmain
Darv Dayondon
Special Project (project name, time frame, detail, status)
HTML 5 Design for Website
2014 eCommerce Plan and Structure
Marekt research for expansion of Online Only Products

Weekly Schedule & Special Projects -12/23-12/29
Weekly Plan & Event
Set up Weekly Email Blast Online & Store
Work with Oitmain for the HTML 5 website re-launch
Finalize Social Media Post for the week
Finish reconcile for December Orders
Weekly Banner Schedule

Lauren Mercado
Weekly Plan & Event

Brittany Calderon
Weekly Plan & Event

Stacey Nam
Weekly Plan & Event

Kaley Eckman
Weekly Plan & Event

Denise Rico
Weekly Plan & Event
Jeanne Kim
Weekly Plan & Event

New
Weekly Plan & Event
Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
Sent out a wear we pink missing order
Sent amazon return label to customer, FINALLY!
1 amazon order
1 Sample Request: Justine Magazine
Retail Pro-ed and back to Magento, Sample Items.
Markdowns for men's and women's
Took off items from Magento from Thrusday orders.


Denise Rico
sales records
confirmation
email customers
live chat
pick up calls
refunds
send 1 return label
took off items from magento
Brittany Calderon
Bi-weekly trend report competitor and trends
Uploaded items to site
Specked all items
Removed qty from site to make inventory accurate
Uploaded new arrivals to FB
Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
live chats and phone calls
packed 1 EBay order took to MIAS
Went through each order to see what was ordered, to make sure the inventory was right. There were 1 or 2 discrepancies.
put the rest of the Sample Requests back to Magento.
Updated Amazon with some new items. Will update mens once it is uploaded tomorrow.
Emailed Joon with more Amazon Items.
Took off EBay items from Magento, zeroed them out.
Reconciled January 2nd and 3rd.
Sent out 3 Sample Requests: PSW, Good Housekeeping and NY Daily News
Updated Sample Spreadsheet.
Charged 2 Employees.

Denise Rico
Sales records
Confirmation
email customers
Live chat
pick up calls
exchanges
refunds
1 return labe,
Brittany Calderon
Uploaded & created swatches & added 4 new colors to styles: C1942 and C1929
Updated file
Checked qty of items to see if pics were on site to enable & disable
Styled & prepped for tmw's shoot
Uploaded 7 items to site
Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
printed and seperated orders
Called 2 customers with confirm billing and shipping address
Organized EBay pictures for Angela
Pulled 2 Sample Requests: 1 for PSW and 1 for Latina Magazine.
Printed orders in the afternoon.
Had 1 missing item order. Emailed Customer.

Denise Rico
confirmation
sales records
email customers
live chat
pick up calls
markdowns
one employee purchase

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman:
Sent out 4 Requests today: 1 for PSW, Alternative press, NY Daily News, Girl's Life Magazine; Updated the excel sheet with the cost price, units, etc
Sent 1 Ebay and 2 Amazons labeled shipped, provided tracking etc
Gary enabled the Store Credit option on Retail pro- did 2 Store credit sales records

Editted the Employee Log

Denise Rico
sales records
confirmation
live chat
pick up calls
email customers
exchanges

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
Answers some emails for Marketing
Live chats and phone calls all day
spreadsheet of missing tag items
updating accessory inventory on magento
markdowns for men and women ( 7 pages)
Denise Rico
all day inventory

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
Live Chats
phone calls
Updating Manual Ticket entry spreadsheet
4 markdown lists
charged 5 employees
2 requests 1 for PSW 1 for Justine Magazine
took the packages to Fed-Ex

Denise Rico
live chat
Email customers
pick up calls
Brittany Calderon
Swatched all items to upload
Uploaded 12 items to site
Still need to spec the rest of items
Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
Sent out 4 EBay Orders
Ordered 1 Item from Westminster for Amazon Order
Phone calls and live chats
Sent out 1 Sample Request for Cosmo for Latinas.
Updated EBay items, how many sold, quantity, etc
Gave Angela New pictures of items on Flash Drive
Reconciled Janaury 21st
Messaged 1 Amazon Customer about her cancelation/refund.
Printed Essence Request
Sent over 1 Image Request for Jordan for a men's shirt
Denise Rico
sales records
confirmation
exchanges
email customers
refunds
live chat
pick up calls
markdowns
online credit
address confirmations
i faxed a claim payment form to UPS
Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico
sales records
confirmation
email customers
exchanges
pick up calls
live chat
return label

Brittany Calderon

Lauren Mercado

Unpack all Marketing Merchandise and put them back to Retail Pro and Magento.
Update Amazon Spreadsheet and numbers from over the weekend.
Grab all EBay and Amazon Orders, pack, label, provide tracking and Retail Pro them.
Fulfill any Sample Marketing Request and take them to appropriate shipping location. Update the Daily Samples Sent Log.
Do Employee Purchases on Fridays, or if there is time during the week, and update the Daily Employee Purchase Log for January.
Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
answered phone calls and live chats
sent out 2 Ebay orders-took to MIAS
Did 1 Sample Request- PSW
Did 1 Amazon Return
Reconciled January 9th 10th 13th and 14th
Answered some customer emails and Haute House emails
Went to fed-ex dropped off 1 package

Denise Rico
sales records
confirmation
email customers
live chat
exchanges
refunds
online credit
pick up calls
UPS lost package claim
Brittany Calderon
Uploaded 25 items to site
brainstormed a few ideas for social media
specked all items except two
Updated/uploaded photos to styles with multiple colors
Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico
sales records
confirmation
email customers
pick up calls
live chat
employee purchases
online credit
exchanges
refund
Brittany Calderon
Uploaded 20 items to site and specked majority - tried to keep it cohesive
Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman

Denis Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
live chats, phone calls and emails for customers today
Sent out 1 Amazon and 1 Ebay
Did 4 Sample Requests: 1 for a Blogger, 1 for PSW and 2 for Essence Magazine
2 Employee purchases
Fixed 15 of the EBay pictures for Angela. Reshooting about 10 Styles.
Retail Pro-ed and Changed to shipped. All Orders.
Labeled 2nd half of the day orders.

Denise Rico

Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman
printed orders seperated orders
charged 15 Employees
Uploaded 11 items
Did 5 missing item orders. Called the customers, Retail Pro-ed them, packed and shipped them out.
Did 1 Manual Order for a customer


Denise Rico
sales records
confirmation
email customers
live chat
pick up calls
employee purchase
2 manual labels
address confirmation
Brittany Calderon

Lauren Mercado

Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman:
answered some phone calls and emails
Sent over 25 new items for EBay: Spreadsheet and Pictures over to Angela. 5 items will be shot this week and sent over later.
Sent out 3 Sample Requests. 1 for PSW, 1 for Michelle Glavan, and 1 for Home and Family.
Sent out 3 Ebay order took over to MIAS
Sent out 3 Amazon Orders Packed, Labeled Changed to Shipped and Retail Pro-ed. Canceled 1 Amazon order due to inventory discrepancy.
Took off the missings from Thursday and Friday.
Reconciled January 15th, 17th, 20th.
Denise Rico
*sales records
*confirmation
*damages
*email customers
*live chat
*pick up calls
*markdowns
*exchanges
*refunds

Brittany Calderon

Lauren Mercado
- Process all orders
- Process incomplete orders
- Fraud orders
- Reconcile sheet update
- Overlook the cage to make sure everything is going smoothly
- New arrival Pinterest postings
- Physical inventory preperation for the 16th
- KJ's outerwear transfer request
BC TO Day
JK TO Day
LM PTO Day
BC TO Day
KE TO PM @4:30
- Coordinate weekly product shoots

- Create Upcoming Email blast
- Coordinate upcoming mini-campaign
- book model
- theme
- style
- Manage products
- upload/spec
- order photo room supplies
- model casting Friday 9am-11am

Perform or help with any escalated customer problems, UPS claims, exchanges etc;
Step by Step Employee Log

1. Please take an employee purchase log.

2. Grab the items you wish to purchase from the warehouse and fill out the log for each item.

3. Fill out the log with each item; including style number, Quanity, color and size.

4. Bring the items to Kaley and we will hold them until Friday.
(Please note we will take an item from your hold, if we need to fulfill an order)

5. If you have a credit card or gift card with you and you chose to write down your numbers, they will get processed faster.
(This information will be confidential, so please only give the log to Kaley)

6. Come Friday please come back and purchase and or pick up your merchandise.

7. You will have until 4:30pm each Friday to do so. By the end of the day if there are holds not paid for they will get put back.



Done by Kaley, Rough Copy will work on throughout the week. Feel free to add or adjust anything.
- Upload all items throughout week that were not uploaded yet
- Spec all new arrivals and items that
have not yet been specked
- Finish all accessory uploading and extra bags next to my desk (will adjust quantity)
-Prep day before product shoot
- Update the inventory file when new arrivals are received to upload after shoots
- TRY to upload cohesively depending on amount/load of products that have been shot
Do Daily Missings from each day.
*sales records
*confirmation
*email customers
*live chat
*pick up calls
*exchanges
*refunds or online store credit
* spanish calls
*price adjustment
Reconcile the rest of January 2014.
Added 25 new items to EBay, sent over spreadsheet and pictures of items to Angela. 5 items are going to be shot and sent over later this week.

*Damage transfers
Darv Dayondon

Stacey Nam

Jeanne Kim

Kaley Eckman:
live chats and phone calls
sent out 1 EBay order took to MIAS
Sent 1 order out took signature required off, so customer can receive it.
Emailed Dancer Sponsor from Facebook
Reconciled January 6th 7th and 8th.
Emailed Jordan for 2 Credit Requests in PSW and Redbook
Emailed Jordan a still shot of mens shirt
Sebt out 1 Sampe Request. Seventeen Magazine
Helped a customer with a gift card issue.
I charged 2 Employees
Denis Rico
sales records
confirmation
email customers
pick up calls
markdowns
live chat

Brittany Calderon
Photoshoot - New Arrivals on Amanda
Uploaded 3 items to site - just added the color to the style that has multiple swatches etc. did it for three items
Re-tagged scarves ready to upload

Lauren Mercado



*return to shipper
*address confirmation
* check that everything is going smoothly in the cage
* employee purchases
* in slip and put them in the location on retail-pro
denise rico:
sales records
confirmation
email customers
live chat
pick up calls
exchanges
refunds

Kaley: printed orders, organized them
Did Amazon and EBay Orders
Did a few sample Requests
Answered live chats and emails
Did missings for orders


denise rico:
sales records
confirmation
email customers
live chat
pick up calls
exchanges
refunds
return to shipper
1 employee purchase

Kaley: printed orders and organized them

Did EBay and Amazon orders
Did a few Sample Requests
Did missing items for orders
Sent out fulfilled missing orders
Answered live chats and emails

DENISE RICO:
sales records
confirmation
live chat
email customers
exchanges
refunds
return to shipper
pick up calls
send 2 return labels

Kaley: printed orders and organized them
Did address confirmation
Did 4 Sample Re
DENISE RICO:

sales records
confirmation
email customers
live chat
employee purchase
pick up call
address confirmation
markdown
refunds
send 1 return label
transfer to stores 006,012,021 and 013
Full transcript