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Tram Nguyen

on 15 April 2010

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Transcript of Fedex

Federal Express Fred smith Mission of Federal Express
FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation, business and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards. History of Fedex Start business in 1971by 28-year-old Memphis, Tennessee, native Frederick W. Smith
raised $91millions in venture capital
operates in 220 countries & serve all in US with 672 aircraff and 80,000 vehicles, 290,000 teams members worlwide
In 1973 : service in 25 cities with a fleet of 14 Dassault Falcon aircraft and 389 employees
lost $29 million in its first 26 months of operation
1977 company profits hit $8 million on sales of $110 million, 31,000 regular customers
Profits for 1979 were $21.4 million on sales of $258.5 million
Revenues during the financial year ended May 2008 of $37,953 million
The operating profit of the company was $2,075 million during FY2008
FedEx has continuously expanded its geographic scope and coverage. Beginning with service
provided to 25 U.S. metropolitan areas, FedEx has increased its network to encompass virtually allof the United States

Strategies of Fedex Compete collectively
Operate independently
Manage collaboratively
Reinforcement theory Circle of Excellence
Five star
Super star
Bravo Zulu
Golden falcon Empowerment Giving them the authority and the responsiblity
To improve productivity and customers'satisfaction
Organized its 1000 clerial employees => super team of ten
Operated as self-managed teams
Recruitment and training
What is the role of Fedex managers play in facilitating the implementation of Fedex strategies? As facilitators
As players
From the traditional leader-centered to team-centered leadership approach Positive reinforcement
Negative reinforcement Extriction Punishment Reward theory Extrinsic Intrinsic Orginate externally from pleasing others
Are given by another person, typically a supervisor & include promotions and pay increase
etc Internal satisfaction a person feels in the process of performing a particular action.
Internal & under the control of the individual
etc Reinforcement theory Empowerment theory power sharing
Providing employees with the power
authority to subordinates in the organization
Effective hiring and training practices
Full transcript