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Communication

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by

KIN MING TANG

on 16 February 2016

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Transcript of Communication

- number of interviewers
- Division of labour
-
Equipment
(e.g.camera, recording equipment)
- Inviting interviewee
(arrange a time for interview)
-
Site Selection
- Preparing questions for interview
Discuss with a elder aged over 65 on the topic of
“The most unforgettable event”
Topic
Barriers
3. Distance zone
- Change to
personal distance
(~an arm's length)
- In a
casual
distance
4. Avoid digress
-
Keep watch
on the topic during the
interview
Improvement
Introduction
Communication

Group CD10
Things doing well
TMH15-088 Yip Kam Yi
TMH15-089 Yiu Ka Man
TMH15-090 Yuen Tsz Yan
TMH15-099 Lo Chi Wai
TMH15-100 Tang Kin Ming

Using
English
word

-> can
not
understand
-> confuse and
awkward
situation
Planning before interview
Background
Interviewee:
Mr. Yiu, an elderly aged 73
experienced stroke
left ear
deafness

The most unforgettable event:
stroke
Environment
->
noise (TV&public transport)
>>
hinder
the interview
->
seat
arrangement
>>
crowd
>>
eye contact
->
digress
from the topic
Misleading

->
impossible
to forget
-> indelibly
impressed
on the memory




The most unforgettable event
What is unforgettable?
Different
stages
, different
most unforgettable event
.
How about elderly?
1.
Eye
contact
2. Paying
attention
3. Showing
understanding
4.
Leaning
forward
Things doing well
-
Encode
and
decode
nonverbal messages effectively

- Communicate effectively with
verbal
and
non-verbal
messages

- Apply the communication skills
correctly

-
Recognize
and
discuss
barriers to communication

- Identify the ways to
improve
the interpersonal skills

Learning Objective
Improvement
1. Use proper language

-
Avoid
using English
2. Environment
-
Turn off
the television
-
Change
the place
(e.g. Nursing School,
coffee shop)

Conclusion
Showing understanding
Showing
Empathy
Touching
Summarizing
How about
elderly
?
different
experiences
in the past.
should be the
most
indelibly impressed on their memory.
Asking question
Leaning
forward
Reference
Lippmann, W. (1965). Public opinion. Retrieved February 1, 2016,
from http://www.gutenberg.org/cache/epub/6456/pg6456-images.html
MSG Management Study Guide. (n.d.). Retrieved February 02, 2016,
from http://www.managementstudyguide.com/schramm-model-of-
communication.htm
Shannon and Weaver Model of Communication. (n.d.). Retrieved
February 02, 2016, from http://communicationtheory.org/shannon-
and-weaver-model-of-communication/
Unforgettable. (n.d.). Dictionary.com Unabridged.
Retrieved February 02, 2016 from Dictionary.com website
http://dictionary.reference.com/browse/unforgettable
What is communication? (n.d.). Retrieved February 02, 2016,
from http://communicationtheory.org/what-is-communication/
What is Communication?
Communication is
a
skill
acquired by an individual
-> to

exchange messages, facts, ideas, opinions

-> express
emotions

Communication skill is acquired
either without

any
conscious effort
->like a child acquiring its mother tongue
or by
conscious effort
through education
(Wilbur Schramm, 1954)
''Communication is something people do''
The Seven Cs of Communication
help overcome barriers:
1.Clarity
2.Credibility
3.Content
4.Context

5.Continuity
6.Capability
7.Channels
Barriers
(Walter Lippmann, 1922)
Teenagers - graduation, travel?
Communication Process
Sender
Message
Receiver
Younger adults - marriage, promotion?
( Shannon Weaver, 1948)
Feedback
encoding
decoding
Middle-aged adults - be a grandfather/grandmother?
Q&A
Thank you for listening !
Now goes to
Mr Yiu
His the most unforgettable event :
stroke
How to apply on nursing practice?
Use silent wisely
Paraphrasing
Be patient
Sympathy
Repeating
Regulating
Complementing
Substituting
Health status
-> Mr. Yiu’s left ear hearing ability
had deteriorated due to stroke
Short Clinical Drama
1. Facial Expression
-> Smile
2.
Repeating
the question loudly
3.
Touch
4. A
loud
voice
Full transcript