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Veronica Puglia

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Created by Team Neptune


Passive Communication

Aggressive communication is a style in which individuals express their feelings and opinions in support of their own needs at the expense of others.
Communication without respect for others. Demanding, manipulative, angry and self promoting. Communicating aggressively often provokes counter aggression and alienation from others. An aggressive communicator uses intimidation and control to get their needs met
helps achieve goals
helps protect us from being taken advantage of
minimizes hurting and alienating other people
maintaining self control
Regularly expressing appreciation for others for what they have done or are doing
it leads to mutual respect with others
Strengths of passive Communication
Can be overbearing
Close minded
Poor listener
Cant see other point of view
High turnover of human resources
Weaknesses of Passive Communication
Apologetic - being able to say "I'm sorry"
Avoid confrontation - avoiding stress of the confrontation, or making things worse
easily pleased - happy to go with the flow of others decisions. (Communication Styles, 2013)
can appear arrogant
if not conveyed properly can be considered rude
can come across as over confident

Improved understanding of others: When assertive you learn to view others in a more realistic way
Improved relationships and friendships: Being assertive can help form more fonder and greater relationships/friendships through having respect for others feeling whilst still achieving set goals.
being able to get the point accross: Being assertive helps getting the point across in a respectful and mindful manner with consideration for others.
finding it difficult to follow directions - causing frustration within the team
often feeling like a victim - blaming other for events or mistakes
refuses compliments - can make them feel incompetent
inexpressive - can make work within a team very difficult. Pressure of being put on the spot can make things worse.
Use of passive Communication
Voice - speaking quietly, lowering their voice
Posture - making themselves smaller to others
Fidgeting - with hands, feet, hair, nails.
Avoids eye contact - finds it extremely uncomfortable to make eye contact with other people in conversation. (Newton, 2016)

Communication often comes from the words we use and the
message we convey, to communicate effectively.
Other factors, including the way we present the words we use,
our tone of voice, our body language including our posture,
our hand gestures, how we present facial expressions,
our eye contact and how we present ourselves as a person
all play a factor in how the words we communicate convey a

We can apply many different communication styles to how we choose to communicate, or in some cases different people communicate in different ways. For example, some people have an aggressive communication approach, whilst other people have a submissive communication approach. There are typically, two ends to the spectrum of the five communication styles, an aggressive communicator right thru to someone who manipulates people when they communicate. Some people, also tend to mix communication styles together. For example, whilst they might be submissive in the way they communicate, they can tend to be manipulative in order to get what they want and in some cases people are unaware of this- which makes the communicator look none the less. People who have multi- communication styles tend to be unaware of this. ‘an effective communicator is the glue that helps deepen the connection with others and improve teamwork, decision making and problem solving. It enables you to communicate negative or difficult messages without creating conflict or destroying trust.’ (Help Guide, 2016.)
Manipulative communication
The Manipulative communicator is skilled at controlling others to their own advantage.

Similarly, an ability to be cunning and to make others feel sympathy for them empowers the manipulative communicator to maintain this control.

The manipulative communicator will usually ask both directly and indirectly for their needs to be met.
Strengths of manipulative communication
The manipulative communicator is effective in completing goals through influencing others to act against their own self interest for the interest of the manipulative communicator
Receiver will often feel sense of mutual understanding with the manipulative communicator whilst completing a group objective
Weaknesses of Manipulative
The manipulative communication style may lead the receiver to feel resentful, frustrated and angry
Receiver may also feel unsure of their relationship (where they stand) with the manipulative communicator
Use of manipulative
The manipulative communicator will often appeal to the receiver's insecurity, sympathy or ego to manipulate
A manipulative communicator has the ability to adapt their voice, posture and amount of eye contact made with the receiver in order to effectively manipulate
The manipulative communicator is often drawn to vulnerable individuals who may be more susceptible to manipulative communication
Passive Aggressive people are recognizable by the disconnect between what the person says and what they do. Passive aggressive people tend to express their negative feelings in an indirect manner, rather than state their disapproval directly to the person concerned.
Direct and honest, black and white with no confusion
Procrastination, putting off that which needs to be done.
Substandard work, in order to not be asked again to do tasks
Cryptic, unclear, not fully engaging in conversations
They can make you feel:
Aggressive communicators will often
attempt to dominate others
criticize and attack others
be impulsive
use "YOU" statements
not listen
have an overbearing or intimidating posture
Can achieve goals quickly and be motivating
Gets their point across
No doubt as to their opinion

supporting a passive Communicator
The submissive style of communication is to aim to please other people. A submissive person frequently puts others needs before theirs, often neglecting themselves. Submissive people also feel others have more rights and more to contribute to teams.
(Newton, 2016)

Supporting an managing someone who is a passive/submissive communicator can be difficult, however, it is important to remember that if someone is expressing passive behavior that they may not necessarily notice they are doing it.
You can help by:
creating a safe work environment
Allowing a workplace where everyone's opinions matter
Have different forms of communication; e.g. writing, a note book or emails, this might be easier for them to get their ideas out.

Assertive Communication is the ability to express
positive and negative ideas and feelings in an open,
honest and direct way. It recognises our rights whilst
still respecting the rights of others (Christine, CSP)

This particular style can help to control anger, have your need better met, minimise conflict and build better and stronger relationships.
Metzger. (2007). Making sense of credibility on the web: Models for evaluating online information and reccomendations for future research.
Newton, C. (2016). Retrieved from http://www.clairenewton.co.za/.
Communication Styles
(2013). Retrieved from http://ie.reachout.com/help-a-friend/communication/communication-styles/#

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