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Starbucks Orientation

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Jeanne Eagle Bull

on 13 March 2014

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Transcript of Starbucks Orientation

Orientation &
Employee "Partner" Training

Orientation

is the introduction of a new partners to the organization, their work units and their jobs

Initiating and coordinating both levels of orientation
Training line managers in procedures for conducting the departmental & job orientation
Conducting general company orientation
Following-up to the initial orientation with the new partner

Human resource department and new partner's immediate manager normally share responsibility for orientation
The new partner's manager is usually responsible for conducting departmental and job orientation

Company
Overview
Policies & Procedures
Compensation & Benefits
Safety & Accident Prevention
Employees &
Union Relations
Physical Facilities
Economic Factors
Organizational Orientation
presents topics of relevance and interest to all partners


Departmental & Job Orientation
describes topics that are unique to the new partner's specific department and job
Our Role
Chapter 8
Department
Functions

Job Duties
& Responsibilities

Policies & Procedures

Department Tour

Intro to Partners
~Orientation Kit ~
~Topics for Departmental & Job Orientation~
~Orientation Length & Timing~
~Follow-Up~
and Evaluation
~Feedback~
It is in the Best Interest of the organization to have a well planned, well executed orientation program


Training
Learning process that involves the acquisition of skills, concepts, rules, or attitudes to enhance employee performance.

We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
~Reasons For Training~
Steps to a Successful Training
Perform Job Analysis
Perform Needs Assessment
Establish Training Objectives
Conduct Training Program
Evaluate Training Program
Interviews
Surveys/Questionaires
Observations
Focus Groups
Document Examination
Instructional
Organizational & Departmental
Individual
OJT
Job Rotation
Apprenticeship
Classroom Training
Virtual Learning
Reaction
Learning
Behavior
Results

Use of sound learning principles during development and implementation of these programs helps to ensure that programs will succeed

Motivation to Achieve Personal Goals
Knowledge of Results
Reinforcement
Flow of the Training Program
Practice and Repetition
Spacing of Sessions
Whole or Part Training

Principles of Learning
Motivation to Achieve Goals
The most frequently identified objectives of partners are:

Job security
Financially and intellectually rewarding work
Recognition
Status
Responsibility
Achievement

Knowledge of Results
Progress feedback as measured against some standard helps in setting goals for what remains to be learned



Care to be taken to ensure partners do not become discouraged by goals that seem unachievable
Reinforcement
Praise & Reinforcement

Flow of the Training Program
Organized & its Purpose

Practice & Repetition
Repeat task develops

Spacing of Sessions
Facilitates Learning

Whole or Part Training
Train: "At one go" or seperately per job component
Knowledge of Results Cont.....
Continuous process of analyzing progress and establishing new objectives greatly enhances learning
Learning Objectives
Define orientation.
Describe an orientation kit.
Define training.
Describe needs assessment
Outline three categories of training objectives.
Barista
Topics for Organizational Orientation Program
1
3
2
5
4
6
7
8
9
10
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12
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14
Describe job rotation.
Explain apprenticeship training.
Define virtual classroom.
Outline the seven principles of learning
List the four areas of training evaluation
HR Department is Responsible for:
Shared Responsibility
References
Starbucks (n.d.) official website of Starbucks. Retrieved March 02, 2014,

from http://www.starbucks.com/careers/working-at-starbucks


Byars, L. L. & Rue, L. W. (2011). Human Resources Management (10th ed.). New York, NY: MCGrraw-Hill

Entrikin, S. (2014). Orientation and Employee Training, Chapter 8 [Powerpoint slides].

Retrieved from http://myonlinelogin.com
Full transcript