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Transcript of Facilitation
Effective Decision Making
By Using a Criteria Matrix Eva Cisneros
Ya Lu Each team will have a "giver," who attempts to prompt his or her teammates to guess as many keywords as possible in the allotted time. However, each card also has "taboo" (forbidden) words listed which may not be spoken.
The giver may only use speech to prompt his or her teammates; gestures, sounds (e.g. barking), or drawings are not allowed.
The teammates may make as many guesses as they want with no penalties for wrong guesses. Once the team correctly guesses the word exactly as written on the card, the giver moves on to the next word and receives one point for correct guesses, but one penalty point if "taboo" words are spoken. •Be respectful to team members
•Keep eyes away from the “giver’s” card
•Everyone gets a turn to be the “giver”
•Guess as many words before the time runs out
•“Giver” is allowed to say any word with the exception of the taboo words or actual word to be described.
•Change card immediately if the Buzzer is used
•Drawings will cause the Buzzer to be used
•Acronyms of taboo word will cause the Buzzer to be used Ground Rules 5 6 7 Criteria Matrix It uses a systematic approach to narrow down options, comparing choices by using a combination of weighted voting and ranking. Presenting
By A criteria matrix is especially helpful when:
The number of possible solutions are too many (10-20 solutions)
There are a significant number of criteria (6-15) that must be in consideration prior to developing a solution
Quick consensus is needed to proceed Ground Rules Define a clear goal Statement Sample Goal Statement:
To choose the best computer system for our office operations. Step #2 Develop an evaluation criteria that a good solution must satisfy What features are essential for the computer system to provide? Define in a clear and concise manner the definition of each criteria. Create a chart matrix (L Shaped)where each possible solution is listed on the left side and the criteria will be across the top. Step #4 Which Criteria requirement is satisfied with the tentative computer system ? Based on importance, assign a weight for each criteria. * Weight is NOT a ranking. Consider each criterion on its own merits. (prevents others from developing their own interpretations) Score each solution based on the criteria developed in step 5. Step #7 Once the solutions have been scored, List the solutions options in priority order. •In a Criteria Matrix, the solution with the highest weighted score is probably the best solution for the team. However, in order for any process to work successfully, it is important to identify the actual real problem that needs to be solved. If the group is addressing symptoms of a problem, any solution developed will not be effective. Effective
Decision Making Effective decision making As facilitator, leading a team to make effective decisions is very important. However, effective decision-making can be one of the most difficult things to achieve. Signs that suggest the need for a facilitation to be focus in effective decision making are: Members tuning out, paying little attention, side conversations, etc.
People complaining about what is being done, or simply not participating
People are not engaging in debates, they are merely arguing
There is no sign of group consensus, just agreeing to get the meeting over with
People complain outside of the meeting about having made the wrong decisions in the meeting Spontaneous Agreement
Consensus Building Six Decision Making Options •Positive attitudes
•Listen to other's ideas attentively
•Build upon each other’s ideas
•Be open to alternative point of views
•Be Calm and friendly toward others
•Table items on topics that are not moving forward
•Build Consensus as a group
•Raise concerns before anything is voted on
•Focus on topic being addressed and away from personal agendas
•Engage in healthy discussion or debate Any Question? Reward? ? ? ? ? Reward