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Lean Thinking Using A3 Problem Solving
Transcript of Lean Thinking Using A3 Problem Solving
STEPS, SCHEDULE &
This Prezi is an overview of Jamie Flinchbaugh's book A3 Problem Solving.
Now, let's look at an overview of the 4-quadrant method you can use to make your problem solving thinking visible on a single piece of paper.
Background & Problem Statement
Steps, Schedule & Measurements
What to Do
What to Avoid
In this section you write about a problem you can currently observe in the current condition of your process or work.
In this section you write about what you know & how you know it, as well as what you need to learn & how you will learn it.
In this section you write about how you want the process or conditions to be in the future.
In this section you write about who is going to do what, by when, to work toward the target condition.
Now, let's look at what to do and what to avoid in each of the 4-quadrants when you are making your problem solving thinking visible.
Make sure your problem statement is about the actual, current observable condition.
Go observe what's actually happening!
Rewrite your problem statement as you learn things.
This is a learning tool - remember to connect your hypothesis to your actions so you can learn from this process.
Use a pencil so you can erase & rewrite as you learn new things.
Draw simple pictures!
Remember, it's not about the form; it's about making your thinking visible and learning with others.
Scale the process with the risk and reward of the problem - not all problems are the same.
Don't turn this into a long-term research project. This is just a way to make your thinking visible as you're removing barriers to delivering value to your customers.
Don't waste time with a massive analysis of the obvious - be pragmatic.
Don't get hung up on the format - it's not about the form, it's about making your thinking visible!
Don't treat the process linearly. You can go out of order - write what you know now & revise it later.
A3 thinking is driven by our beliefs and our behaviors. Our behaviors drive results. When everyone believes in the power of making thinking visible, you will have a culture that delivers results to your customers.
Go see what's actually happening.
Remember to acknowledge the good things that are already happening.
Document what you need to learn and how you will learn it; use the simplest approach.
Don't jump right to solutions before you deeply understand the actual current conditions.
Don't focus on what you already understand; focus in on what you don't currently understand.
There is no place for arrogance.
Make this a tangible, clear vision of how you want the process or conditions to be.
The target condition should make clear the gap between the current and target conditions.
Involve others and build agreement about this.
Don't state this as the solution to the problem; the target condition is a statement about how you want the process or conditions to be on the way toward meeting the challenge or vision.
The target should be the result - not the actions to achieve it.
Focus on actions that will remove barriers to achieving the target condition.
Be sure to include who will do what by when.
Be clear about the how - the method or technique that will be used to get the what done.
Don't forget to manage the follow up using the Plan, Do, Study, Act cycle.
Don't state the problem in the form of a solution. "We don't have enough ovens" implies a solution. "We don't have enough oven capacity" states a problem.
Now, here are some tips as you go on your way to making your problem solving thinking visible.
Learn to make your thinking visible as you remove barriers to delivering value to your customers.
Flow of the Thinking
Tips & Advice
Making our thinking visible is helping Washington state government deliver results that matter to Washingtonians!