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Transcript of Generational Diversity
What is it?
What defines the 4 generations?
The Veterans (1925-1945)
The Baby Boomers (1946-1964)
Generation X (1965-1984)
Generation Y/Millennials (1985-2000)
Why does this matter?
What are the issues?
What can Nurse Leaders do?
Q & A
Background: the Cold War, Civil Rights Protests, Anti-war marches, postwar consumerism
focused on personal health and wellness
perceived difference in work ethics between generations
loyalty to organization/unit
less effective communication
poor patient outcomes
lack of interprofessional support
less job satisfaction
assess generational makeup of staff & issues
coaching & motivating
mentoring between generations
the 3 C's: Communication, Commitment, Compensation
Defining the 4 generations
Negative outcomes of poor relationships between generations
Conflicts created by generational diversity
What nurse leaders/manager can do to improve these relationships.
Background: the Great Depression, World War II
sense of entitlement
strong sense of self
resistant to change
Background: September 11th, era of technology, media influences
sense of entitlement
dependent on technology
Background: parents frequently both worked, 'daycare and divorce', rapid technological growth
independent (less loyal to organizations)
flexible and adaptable to change
Work Ethics & Values
Technology & Communication
Loyalty & Education
Generational diversity refers to the complex culture created by the unique characteristics of different generations of people working together.
Due to longer life spans and later retirement this is the first time that 4 generations have worked together.
Traditionalists/Veterans- face to face discussion, staff meetings
Boomers-face to face group meetings, telephone calls, more open communication, less formal
Gen Xers-email & texting, direct & to the point
Millennials- fragmented, short, frequent communication via text or Twitter, sharing opinions
As generations progress they become more educated and less loyal to the organizations
Hope Bandor- Leader, Presentation creator
Clarissa Guerra- editor, researcher
Haley McCord- speaker
Erika Rodriguez- speaker
Kelsey Schroeder- speaker
Muniza Momin- handouts
Jackie Allovio- citations, resources
Stephanie Ramirez- citations, resources
LeDuc, K. & Kotzer, A. (2009). Bridging the Gap: A Comparison of the Professional Nursing Values of Students, New Graduates, and Seasoned Professionals. Nursing Education Perspectives. 30(5), 279-284
Kramer, L. W. (2010). Generational Diversity. Dimensions of Critical Care Nursing, 29(3), 125-128. doi: 10.1097/DCC.0b013e3181d24ba9
Putre, L. (2013). Generations in the Workplace. H&HN: Hospitals & Health Networks. 87(1), 26-31.
Putre, L. (2013, March). Staffing Issues: A Clash of Ages. H&HN: Hospitals & Health Networks. 87(3). Retrieved from http://www.hhnmag.com
Putre, L. (2013, November). Generations in the Workplace: 8 Tips to Manage Staff Across the Ages. H&HN: Hospitals & Health Networks. Retrieved from www.hhnmag.com/.../HF_Common/NewsArticle/data/HHN/Magazine/2013/May/ 0513HHN_Feature_generations
Sherman, R. O. (2006). Leading a Multigenerational Nursing Workforce: Issues, Challenges and Strategies. OJIN: The Online Journal of Issues in Nursing, 11(2). Doi: 10.3912/OJIN.Vol11No02Man02
Smith-Trudeau, P. (2013). Baby Boomer Nurses Redefining Retirement Do You Hear the Rumble of Applause for a Second Act?. Vermont Nurse Connection. 16(3), 3.
Stanely, D. (2010). Multigenerational Workforce Issues and their Implications for Leadership in Nursing. Journal of Nursing Management, 18(7), 846-852. doi: 10.1111/j.1365-2834.2010.01158.x.
Stowski, Laura. (April 11, 2013). The 4-Generation Gap in Nursing. Medscape. Retrieved from http://www.medscape.com/viewarticle/781752
Top 10 Characteristics of the Four Generations Currently in the Workforce. (2012). AMWA Journal: American Medical Writers Association Journal, 27(3), 143.
Understanding Generational Differences in your New Members. Understanding Generational Differences. Retrieved February 5, 2014, from http://www.nursingsociety.org/Chapters/Pages
Weingarten, R. M. (2009). Four Generations, One Workplace: A Gen X-Y Staff Nurse’s View Of Team Building In The Emergency Department. Journal of Emergency Nursing. 35(1), 27-30.
other issues: piercings & tattoos
our personal experiences:
watch out for Generation Z!
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