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Generational Diversity

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Lauren Bandor

on 17 February 2014

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Transcript of Generational Diversity

Generational Diversity
What is it?
What defines the 4 generations?
The Veterans (1925-1945)
The Baby Boomers (1946-1964)
Generation X (1965-1984)
Generation Y/Millennials (1985-2000)
Why does this matter?
What are the issues?
What can Nurse Leaders do?
Closing Thoughts
Q & A
Background: the Cold War, Civil Rights Protests, Anti-war marches, postwar consumerism

team orientation
focused on personal health and wellness
perceived difference in work ethics between generations


communication style

loyalty to organization/unit


less effective communication

less teamwork

poor patient outcomes

lack of interprofessional support

less job satisfaction
assess generational makeup of staff & issues

coaching & motivating

mentoring between generations

the 3 C's: Communication, Commitment, Compensation

Defining the 4 generations
Negative outcomes of poor relationships between generations
Conflicts created by generational diversity
What nurse leaders/manager can do to improve these relationships.
Background: the Great Depression, World War II

sense of entitlement
strong sense of self
resistant to change

Background: September 11th, era of technology, media influences

globally aware
progressive thinkers
embrace change
sense of entitlement
dependent on technology
Background: parents frequently both worked, 'daycare and divorce', rapid technological growth

independent (less loyal to organizations)
flexible and adaptable to change
embrace technology
Work Ethics & Values
Technology & Communication
Communication style
Loyalty & Education
Generational diversity refers to the complex culture created by the unique characteristics of different generations of people working together.

Due to longer life spans and later retirement this is the first time that 4 generations have worked together.
Traditionalists/Veterans- face to face discussion, staff meetings

Boomers-face to face group meetings, telephone calls, more open communication, less formal

Gen Xers-email & texting, direct & to the point

Millennials- fragmented, short, frequent communication via text or Twitter, sharing opinions
As generations progress they become more educated and less loyal to the organizations
Group Roles:
Hope Bandor- Leader, Presentation creator
Clarissa Guerra- editor, researcher
Haley McCord- speaker
Erika Rodriguez- speaker
Kelsey Schroeder- speaker
Sarah Kiniment-handouts
Muniza Momin- handouts
Jackie Allovio- citations, resources
Stephanie Ramirez- citations, resources

LeDuc, K. & Kotzer, A. (2009). Bridging the Gap: A Comparison of the Professional Nursing Values of Students, New Graduates, and Seasoned Professionals. Nursing Education Perspectives. 30(5), 279-284

Kramer, L. W. (2010). Generational Diversity. Dimensions of Critical Care Nursing, 29(3), 125-128. doi: 10.1097/DCC.0b013e3181d24ba9

Putre, L. (2013). Generations in the Workplace. H&HN: Hospitals & Health Networks. 87(1), 26-31.

Putre, L. (2013, March). Staffing Issues: A Clash of Ages. H&HN: Hospitals & Health Networks. 87(3). Retrieved from http://www.hhnmag.com

Putre, L. (2013, November). Generations in the Workplace: 8 Tips to Manage Staff Across the Ages. H&HN: Hospitals & Health Networks. Retrieved from www.hhnmag.com/.../HF_Common/NewsArticle/data/HHN/Magazine/2013/May/ 0513HHN_Feature_generations

Sherman, R. O. (2006). Leading a Multigenerational Nursing Workforce: Issues, Challenges and Strategies. OJIN: The Online Journal of Issues in Nursing, 11(2). Doi: 10.3912/OJIN.Vol11No02Man02

Smith-Trudeau, P. (2013). Baby Boomer Nurses Redefining Retirement Do You Hear the Rumble of Applause for a Second Act?. Vermont Nurse Connection. 16(3), 3.

Stanely, D. (2010). Multigenerational Workforce Issues and their Implications for Leadership in Nursing. Journal of Nursing Management, 18(7), 846-852. doi: 10.1111/j.1365-2834.2010.01158.x.

Stowski, Laura. (April 11, 2013). The 4-Generation Gap in Nursing. Medscape. Retrieved from http://www.medscape.com/viewarticle/781752

Top 10 Characteristics of the Four Generations Currently in the Workforce. (2012). AMWA Journal: American Medical Writers Association Journal, 27(3), 143.

Understanding Generational Differences in your New Members. Understanding Generational Differences. Retrieved February 5, 2014, from http://www.nursingsociety.org/Chapters/Pages

Weingarten, R. M. (2009). Four Generations, One Workplace: A Gen X-Y Staff Nurse’s View Of Team Building In The Emergency Department. Journal of Emergency Nursing. 35(1), 27-30.
other issues: piercings & tattoos

our personal experiences:
jealousy &
"clean sweep"

watch out for Generation Z!
Images retrieved from: :









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