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CUSTOMER SERVICE

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by

Weanne Serrano

on 4 August 2014

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Transcript of CUSTOMER SERVICE

What is Customer Service ?
the assistance and advice provided by a company to those people who buy or use its products or services.
A
t
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i
t
u
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e
s

Customer Service
Thank you!

Why these people reacted this way?


know your customers
Mr./Ms. Nice Guy
Quite types
The Bully
Wait and See Type
Mr./Ms. know it all Type
Nothings ever good enough Type
How can you deliver
GOOD CUSTOMER SERVICE?
Wanna know why?
It is because of...
T
I
P
L
E
TEAMWORK
RESPECT
INTEGRITY
PROFESSIONALISM
LOYALTY
EXCELLENCE
Union is Strength.
Moral Excellence
The right conduct
Treat others in appropriate way
Faithfulness to obligations

R
Personal Hygiene
Personal Hygiene
Hair
Uniform
Deportment
Th
ank
yo
u
...
Customer


They are the reason why you have a

JOB...
Activity
" It should be done this way"
( Role Playing)
"Customer judgment is mainly based on the appearance and presentation".
Types of Customers
The total quality
Full transcript