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Transcript of CUSTOMER SERVICE
the assistance and advice provided by a company to those people who buy or use its products or services.
Why these people reacted this way?
know your customers
Mr./Ms. Nice Guy
Wait and See Type
Mr./Ms. know it all Type
Nothings ever good enough Type
How can you deliver
GOOD CUSTOMER SERVICE?
Wanna know why?
It is because of...
Union is Strength.
The right conduct
Treat others in appropriate way
Faithfulness to obligations
They are the reason why you have a
" It should be done this way"
( Role Playing)
"Customer judgment is mainly based on the appearance and presentation".
Types of Customers
The total quality