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Introduction to SAP

A high level introduction to SAP for Support Staff
by

Luke Tinklin

on 28 August 2013

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Transcript of Introduction to SAP

What is SAP?
1972 five IBM engineers from Manheim, Germany decided to
create the first
Enterprise Resource Planning
(ERP) system.
Formed Systemanalyse und Programmentwicklung
‘Systems Applications and Products in Data Processing’
“There was a time in enterprise software when each area in a company used a different technology, a different vendor and a different system – all trying to communicate using different coding language with different processes”
Sales
Sales
Accounting
Accounting
Logistics
Logistics
Manufacturing
Manufacturing
Reporting
Reporting
Why ERP?
For...
Integration
Best Business Practice
Standardisation
Against...
Complexity
Cost
Inflexibility
SAP is an End to End
IT Business Solution
Logistical
The ERP Landscape
Financial
R/3
BASIS
ABAP

Financial
Accounting
Controlling
Fixed
Assets
Mgmt
Project
System
Workflow
Industry
Solutions
Sales &
Distribution
Materials
Mgmt
Production
Planning
Quality
Mgmt
Plant
Maintenance
Human
Resources
Procurement
SRM
LES
Warehouse
Systems
Customer
Relationship
Mgmt
Business
Warehouse
Consensus
Forecasting
Master
Data
Mgmt
Identity
Mgmt
The programming language of SAP
Technological Platform that supports the entire range of SAP applications
Sales Processing.
From the Sales Order to Picking, Packing and Shipping, through to Billing
Material Lifecycle, from creation to expiration.
Warehouse Management, movement & storage of stock.
Production Processes, demand management, long-term planning & master production scheduling
Quality planning, Inspection & Control & how it integrates with manufactory & logistical processes
Maintenance of machinery & technical infrastructure.
Calibration of machinery used in the production process.
General Ledger / Profit & Loss / Balance Sheet.
Valuation of Stocks & Assets. Integration with banks. Currencies, taxes & the fiscal year.
Supplier and Vendor Management
Specialised Warehouse Management Tool
Data Warehouse for reporting & analysis.
Predicts future demand using historical data & allocationion of resources accordingly
DEV
QAS
PROD
The Change Landscape
New Configuration & Verification of Changes
Creation of new Functionality
Used by Programmers & Functional Consultants
System & Functionality Testing
Used by Functional Consultants & Super Users for UAT (User Acceptance Testing)
The User's Environment with restricted access for Functional Consultants
Where Productive Business Activity takes place
Where the Business Data Exists
Modelling the Business Structure
Mapping to Organisational Structure
The Enterprise Structure
Company
Company
Code
Company
Code
Company
Code
Shipping
Point
Shipping
Point
Plant
Plant
Storage
Location
Storage
Location
Warehouse
Warehouse
Sales
Organisation
Sales
Organisation
Sales
Organisation
Distribution
Channel
Distribution
Channel
Division
Division
Sales Office
Sales Office
Sales Group
Sales Group
The Corporate Group, e.g. Glaxosmithkline plc

Independent Accounting unit individually generating Balance Sheet and Profit & Loss as required by law
Responsible for the Sale & Distribution of the Company's goods and/or services
Categorisation of
customers (who we
sell to) – e.g. Doctors. Wholesalers, etc
Categorisation of materials.
A way of grouping the materials & products
we sell, i.e. different type of drugs: Respiratory,Vaccines, Tablets, etc .
Combination of Sales Organistion, Distribution Channel & Division = the
Sales Area
,
which determines the Distribution Channel used by a Sales Orgnisation to sell a particular
Division of products
An office, region or territory assigned to a Sales Area
The Employees within a Sales Team associated to a Sales Office
A legal entity accountable to Goverment & Corporate Law.

e.g. GSK Pharma & ViiV
Organisational Unit controlling good shipping activities
Could be a loading pallet or delivery bay, etc
A facility in which production, supply and maintenance activities take place
Controls Inbound and Outbound Shipping of stock
Could be a:
- Factory
- Warehouse (Group of Storage Locations)
- Distribution Centre
A Plant could be a factory and a storage location, i.e. storage of raw material for the production process
How and where different materials are stored within a Plant
Are goods stored, individually in boxes or on a pallet?
Is Ambient Cold storage required?
Collection of different Storage Locations and storage methods for specifc business needs
Master Data
Customer Master

Material Master

Transactional Data
's SAP ERP Landscape
Commercial Systems
Manufacturing Systems
Commercial Markets
Manufacturing Sites
MERPS
Site
Mississauga (Canada)
Boronia (Australia)
*Crawley (UK)
Parma (Italy)
Verona (Italy)
Zebulon (US)
Cork (Ireland)
Irvine (UK)
*Bristol (US)
Evreux (France)
Worthing (UK)
Ware (UK)
Barnard Castle (UK)
Aranda (Spain)
*Bad Oldesloe (Germany)
Quality Road (Singapore)
Cidra (Puerto Rico)
Go Live Date
2002
2003
2003
2003
2003
2004
2004
2004
2004
2004
2004
2004
2004
2004
2004
2005
2006
MERPS2
Site
Alcala (Spain)
Beckenham (UK)
*Dartford (UK)
Notre-Dame de
Bondeville (France)
Imaichi (Japan)
Jurong (Singapore)
Maidenhead (UK)
Montrose (UK)
Ulverston (UK)
Aiken (US)
Biopharm (US)
Go Live Date
2007
2007
2005
2007

2007
2007
2007
2007
2007
2008
2009
*Divested or Closed Site
The Support Model
User raises a Ticket in the Remedy Incident Management System
1st Line:
IT Help
Desk
3rd Line:
Application Support
1
5
2
Depending
on its complexity the Ticket is passed to...
3
4
2nd Line:
Resolution Services
-Routine Changes
If an
Enhancement the ticket is forwarded to Solutions Delivery to be continued as Project
The Change Review Board (CRB) analysis all 3rd Line tickets for Apps Support and categorise the Change being as either:

- Operational
- Break Fix
- Enhancement
What is Quality Risk & Compliance and why is it important?
Change & Release Management
The Change Management Process ensures changes are planned, assessed, authorised, tested, implemented and reviewed in a controlled manner.
The focus of Release Management is the protection of the live environment and its services through the use of formal procedures and checks (SOP_199498 1.0 and SOP_60727 2.0).
The Change Management Process
DEV
QAS
PROD
External
Internal
What must be done
External Regulations
Pharmaceutical Law
Financial Law
Data Privacy Law
Policy
GMS
Corporate
IT Policy
Procedures
Governance Plans
SOPS
iQMS
Output
Change Control
Source Code / Configuration
Specifications
Test Results
For more
information
see...
Business Process
Testing
Importance of Testing

Levels of Testing

How we Test

Types of Testing
Security &
User Management
User Provisioning
Access, Authorizations & Roles
Segregation of Duty
TEST
Informal Testing used for confirmation of Testing strategy and to test alternative scenarios
Used by Testing Teams and Functional Consultants
6
TEST
Order 2 Cash - Commercial
Production - Manufacturing
Working in SAP
Day to day working life of a consultant
How to get a job in SAP
Training Courses/SAP Academy/SAP Graduate Scheme
Required Skills
Agenda/Contents
Introduction
What is SAP
History
Why ERP?
The SAP R/3 System Business Module
The SAP Modules
Logistical, Financial and Auxiliary
The Client Landscape
The Clients
Development – Quality – Production (Validated System /ITIL)
Migration
GSK’s SAP Systems
BEBOP, etc
CERPS & M-ERP
Modeling the Business Structure
Enterprise Structure
Master Data (Customer/Material)
Mapping to Organizational Structure
Integration between Functional Modules
SAP is aligned to Business Process / End to End Business Solution
Sales Process
Production Process
Security
Access, Authorizations and Roles
Reports
BW / APO (Financial & Forecasting)

CRB Approved Ticket
Resolved Ticket
Plan
Form
Manual
Config.
Verification
Testing
Document
Updates
D2Q
Form
CDMS
Testing
QC10
Testing
Q2P
Form
Questions
QAS
Testing
Form
The Single Track Change Process
The One Stop Shop
http://iwhc.gsk.com/cesplace/C_and_ES/ChangeReleaseMgt/Single%20Track/default_files/frame.htm
Full transcript