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Introducing ZenOffice | Managed Print Services

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Transcript of Introducing ZenOffice | Managed Print Services

360 Experience
Agenda
Who are ZenOffice?
What is a Managed Print Service?
Customer print challenges
The solution
The ZenOffice | MPS 360° experience
The approach
Who is benefiting from 360° experience?
Where shall we focus?
What is a Managed Print Service?
Source: IDC
“Managed Print Service is a one or multiyear contract with a third-party provider for the outsourced management of a fleet of at least single-function printers or multifunction peripherals (MFPs); it may also include other hardcopy device types.

Contract must include an assessment, rightsizing, proactive management, and on-going optimisation of the printing and imaging environment.”
It’s all about control, security and ease of use...
CONTROL YOUR PRINT, DON'T LET YOUR PRINT CONTROL YOU!
Who are ZenOffice?
FOUR DIVISIONS • ONE PHILOSOPHY:
TO DELIVER EXPERTLY
MPS 360°
Customer Print Challenges
Need to reduce
supplier base
Flog it and leg
it approach
Poor customer
service
Escalating costs -
no control
customers | employees | suppliers | manufacturers


white papers | case studies | software tests | hardware tests | interviews
The Solution
“Xerox is in a class of its own, with a mature enterprise MPS offering that extends to business process outsourcing (BPO) and IT outsourcing (ITO).”
Xerox is positioned as a leader in the Gartner Magic Quadrant for Managed Print Services.
“Xerox continues to be poised to meet customers’ changing needs – extending to production centre support, mobile solutions, IT outsourcing integration and offerings.”
"Consistent global delivery capabilities are a key differentiator for Xerox, and they continue to build out their infrastructure."
Why ZenOffice chose
Productivity - Availability
& End User Satisfaction
The Approach
Design
Clients
P
eople
P
rocess
P
artnership
Over 100 years experience between our account managers | Delivered on a daily basis for 40 years | In-house I.T experts | Fully transparent and honest approach to business | Highly trained staff |
In-house customer service
Established infrastructure | Scalable solutions |
Buddy system | Global Delivery Centre
Partnered with the likes of : Xerox | Spicers | HP | Equitrac | Nuance | Fontware | E-Copy |
What's important to you?
Security & Compliance
e
Environmental Sustainability
Professional audit of current
output infrastructure

Provide an assessment of
Total Cost of Ownership

Voice of the Environment

Voice of the Process
Documenting how you do things

Voice of the People
Survey
Implement
Identify areas to improve performance,
streamline operations and reduce costs

Designed together – working in partnership

Transitional v Transformational
Manage
Work in collaboration to implement
the agreed design

Provide the confidence and trust that
our experienced and skilled people
will deliver
Assess
Head of Customer Services

Provide remote monitoring and service desk

Proactive incident management and
supplies replenishment

Manage consumables, service desk,
consolidated invoicing and reporting

Video Library
Case Studies

Case Studies
Hover mouse at bottom of page and hold 2 to zoom out
Environmental
Sustainability
Security and Compliance
4 Key Areas
of Focus
Cost Management
and Control
Partner who cares
and who delivers!
40 years of sustained delivery
Highly skilled experts
Project Managers trained in PRINCE2
In-house IT experts
Transparent and honest approach
Highly trained staff
Head of Customer Services
In-house customer service support
People
Account Management
Established infrastructure
Scalable solutions
Buddy system
Global Delivery Centre
Process
Xerox
Spicers
HP
Equitrac
Nuance
Fontware
E-Copy
Plus many more...
Partnership
Video Library
Click a movie below to play it.
To zoom out, click outside the circle.
Case Studies
http://zenofficemps.com/page/customers/97/

Big book of case studies download:
http://goo.gl/cGceZB


To zoom out, click outside the circle.

Powerful brand and trusted partner

Market-leading level of service and quality with an average up time of 99.5%

World-class portfolio of products and services

Global delivery with 50 service centres worldwide

Technology and innovation with
over 9,400 active patents

In-house finance / Xerox Finance


12 Months of speaking to:
and researching the latest:
The
Productivity
& Availability
Cost Management
& Control
The


360° Experience
Spreadsheets,
Costs & Contracts
Software
Print Suppression
Outsourced Print
Document Management
Project Managers trained in
PRINCE2
Dedicated customer service team and in-house analysts
Close internal liaison with the ZenOffice delivery team
Typical
Account Review
Floor Plans
About Xerox

Full transcript