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Transcript of BA 2013
Readiness for Practice Learning Enquiry-based
Learning 14th February 14th March Aims:
To explore the role of communication skills in social work
To prepare you for the Readiness for Practice Learning Interviews Good communication skills, particularly listening and interviewing skills, lie at the heart of effective social work practice. Communication has been defined as: “The verbal and non-verbal exchange of information, including all the ways in which knowledge is transmitted and received”.
Barker, R.L. (2003) The Social Work Dictionary, 5th edn. Washington, DC: NASW Press. the essential communication skills carry out an effective social work interview with a service user/carer Social workers should possess to Objectives of teaching sessions allow you to experience, develop and reflect upon the Preparation for Day 2- Individual Reading tasks PDR, Relationship-based Practice and
Self-identity and Reflexivity Feedback Structuring a social work interview - reflection Background to Enquiry-based learning Readiness for Practice Learning Interviews AM PM & 21st Feb AM Whilst watching the 6-minute interview, make a note of the following points. Indicate the positive and negative way Gena:
1. Appears to have prepared for the session.
2. Begins the interview in relation to introductions/explanation of her role.
3. Addresses issues of confidentiality.
4. Uses verbal and non-verbal skills to demonstrate listening and understanding, particularly in enabling Nicki to share her difficulties.
5. Uses empathy to recognise Nicki's emotions.
6. Ends the interview. Nicki and Gena – Exercise 1 Reflective Question: What strengths/weaknesses would you bring into a similar situation? 1. Introduced herself in a welcoming manner.
2. Explained issues of confidentiality and its limits.
3. Physically positioned herself in relation to Nicki.
4. Used appropriate verbal/non-verbal skills to demonstrate listening and understanding of Nicki’s situation
5. Demonstrated a warm, respectful and non-judgemental attitude
6. Responded appropriately to Nicki’s emotions
7. Ended the interview in an enabling way. Nicki and Gena – Exercise 2
2 parts Use cameras to demonstrate and record your approach. You are a social work practice teaching team and Gena is your student. Gena recently had her first solo duty interview with a new service user called Nicki (a student) who asked to speak to someone at the agency because she was having difficulties. Nicki wants to discuss her problems and see what help is available.
Following her interview, Nicki lodged a complaint about Gena’s practice. Luckily the session in question was recorded as part of Gena’s communication and interview skills development. Background to EBL Task PM AM Social Work Ethics and Values Self-directed
learning tasks 28th February Interview skills reflection 7th March Self-directed learning tasks Professional Development Reflection Form, SOLER,
Empathy and listening
Writing skills Following the complaint, your team manager has asked you (as a team) to review Gena’s video, and demonstrate to her using role-play how she should have carried out the following activities. Using the guided reading provided below, use a flipchart paper to initially discuss, agree and record how Gena should have: Part 1 - 20 minutes As a team you have been asked to role-play the interview to demonstrate good practice to Gena.
Take 5-minute turns to play the role of Nicki, Gena and observer.
Using your findings to questions 1 – 7, see if you can demonstrate how Gena should have carried out the 6-minute interview.
If you have any questions call a tutor. (Use the space overleaf to keep a record of your learning.) Part 2 - 30 minutes Team work essential! Self-directed reading task To prepare for the next session you are expected to read the following excerpts in the handouts provided. Pages 11 to 14 (points 1 to 10) of The British Association of Social Workers (BASW) Code of Ethics for Social Work.
Pages 127 to 138 Thompson, N. (2009) Understanding Social Work. London, Palgrave McMillan.
Pages 146 to 150 (Planning and Anticipation) and
Pages 155 to 156 (Deception) in Chapter 9, “Safety and risk: working with hostility and deception” in Koprowska, J. (2010) Communication and Interpersonal Skills in Social Work. Exeter. Learning Matters Ltd. Day 1 Resources British Association of Social Workers (BASW) Code of Ethics for Social Work.
Egan, G. (2011) ‘The communication skills of therapeutic dialogue’ in V. Cree (ed.) Social Work: A Reader, London: Routledge.
Hennessey, R. (2011) Relationship Skills in Social Work, London: Sage.
Koprowska, J. (2010) Communication and Interpersonal Skills in Social Work. Exeter. Learning Matters Ltd.
Seden, J. (2009) Counselling skills in Social Work Practice, Maidenhead: OU Press.
Thompson, N. (2009) Understanding Social Work. London, Palgrave McMillan.
Trevithick, P. (2005) Social Work Skills: a practice handbook, Buckingham: Open University Press. Working documents - Bring with you to each session Self, Identity and Reflexivity 14th March Relationship-based Practice & WebCT Quiz Interview skills development Nerves Introductions Confidentiality Active listening Open questioning Paraphrasing Structure Emotions Bringing it all together AM/PM Groups 21st March Self, identity and reflexivity Skills Workshops 7th, 8th, 9th, 10th and 14th May
Re-assessment 28th May Questions? Preparation for Consolidation Case Study Consolidation Case Study
Presentations PM Self-directed learning 17th April to 1st May