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10 Mistakes Hostage & Crisis Negotiators Have Made & How You Can Avoid Them (Preview)

Grounded in research, learn about what law enforcement negotiators due to be effective and how it can apply to the work you do professionally.
by

Jeff Thompson

on 19 December 2013

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Transcript of 10 Mistakes Hostage & Crisis Negotiators Have Made & How You Can Avoid Them (Preview)

Moving
Too Fast
10 Mistakes Hostage/Crisis
Negotiators Have Made
Limited &
Improper
Use of Skills
Not
Listening
Wrong
Messenger
Using
Profanity
& Jargon
1
2
& How You Can Avoid Them
Problem-
Solving
A Confusing
Surrender
Getting
Baited
Being
Judgmental
Words &
Actions
Not Congruent
3
4
5
6
7
8
9
10
Jeff Thompson | Research Fellow
Columbia University Law School
TPI* can derail
the negotiation
Ensure those
"at the table"
are helping - NOT
hindering
Not allowing the
subject to speak
&
Looking for a resolution too soon
"Time is a negotiators greatest ally."

Active listening:
Affective & Effective
Being distracted
&
Planning ahead
Slow
things down
Build
rapport
& trust
then
negotiate
Using the
same approach
every time
Review active listening skills
&
Identify frame, responding accordingly
Here's what you do...
Collaborate
right offer at the wrong time...
Self-determination
*Third Party Intermediary

This is just a preview,
for the full presentation,
contact Jeff Thompson at
mediator.jeff@gmail.com
Reminder:
Full transcript