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NCFE Certificate in Introduction to Cabin Crew - Level 2 - Unit 1, Topic 5 - Understand the importance of maintaining industry standards

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Sarah Jordan

on 3 October 2012

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Transcript of NCFE Certificate in Introduction to Cabin Crew - Level 2 - Unit 1, Topic 5 - Understand the importance of maintaining industry standards

Understand the importance of maintaining industry standards Unit 1 Topic 5 5.2 Explain the importance of grooming and uniform standards 5.3 Describe personal presentation standards
on and off duty and during stopovers 5.1 Explain the importance of time keeping To keep the airlines ‘On Time Performance’ targets on track

CAA Regulations to participate in the pre-flight briefing

Meet the team

Receive important information regarding the flight

Supervisor assess competence

Prevents another crew member being called out from standby Brand recognition
Airline reputation
Safety requirements
Identifiable Hair
Make-up
Jewelery
Tattoos
Personal Hygiene
Uniform/shoes
Smoking/alcohol/
chewing gum
Behaviour ON DUTY OFF DUTY (Going to/from work) Smoking / alcohol
Full uniform
Behaviour During stopovers Respecting local
culture
Sunbathing
Behaviour
Alcohol limitations
Personal Hygiene 5.4 Explain the importance of task management and prioritisation of tasks Working positions allocated at pre-flight briefing

Order of service discussed at pre-flight briefing

Know flight time & duties required before landing

Teamwork and communication 5.5 Explain the importance of customer relationship management CRM - Gaining an insight into
customer's needs, habits and economics
Developing business based on information gained
Building long term customer and economic value YOUR TASK! In pairs, make a movie, using Windows Movie Maker. The title will be 'Understanding the importance of maintaining industry standards'. Cover elements 5.1 - 5.5.
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