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Transcript of Organization
Is it a high/low speed change industry/group?
How long has it been since their strategy change?
Which are the main elements of their strategy? CAS (Complex Adaptive System) Products & Services What is the outcome of this Organization? Products, services, both?
Who are the leaders in this industry or group? Is this Organization one of them?
Which is the general image that the public has about this Organization?
Who are their most important clients? ORGANIZATION Vision Values Mission People Projects Processes Technology CDE Containers Differences Exchanges R & D Research & Development CQI Continuous Quality Improvement Governance Organization The art of change
and adaptation Do they have their vision on display?
Do employees (and such) know the vision? By heart or in their own words?
Can people easily explain “where is (their Organization) going?”?
Has this Organization changed its vision since founded? What factors seemed to influence their vision?
Which is the vision of alike organizations nowadays? Do they have their mission on display?
What do they do?
Do employees (and such) know the mission? By heart or in their own words?
Can people easily explain “what is (their Organization)?
Is there a slogan than addresses their mission? Do they have their values on display?
Do employees (and such) know the Organization’s values? By heart or in their own words?
Which values (or lack of them) are linked to the most renowned persons in the Organization or the Organization itself?
Facilities and resources are used properly? How do people behave usually? (Cleanup, order, kindness, response speed, listening skills, etc.)
The Organization is related to other Organizations known for their values? (i.e. suppliers) Who are the MVP’s of the organization? Who are the “celebrities”? Who are Opinion Leader’s? How are they differentiated from the others?
How were people recruited for projects or positions? Ask your interviewees for their own experience
How long have people been in the Organization? How has their trajectory been? Was there a plan involved? Are there patterns or differences among these experiences?
How do people address to each other? Which are their main projects? The ones people talk about.
Ask for examples of previous projects. How did they went? Were they successful or not?
Did people learn from this experience?
Are projects usually aligned to the Organization’s vision?
How are projects evaluated? Is there any official evaluation? Is it logical, objective, etc? Which are their main processes? The ones people care/talk the most
Are these processes aligned to the Organization’s mission?
Are there any formal methodologies, training, etc.?
Ask for anecdotes when processes were successful or not followed. What were the consequences? Did they learn about it? What was the outcome of the whole cycle?
Who are known as “foreman”? Why? CONTAINERS
Ask for an Organization Chart and/or a brief explanation of its structure
Which tools are used for communication? Mail, messages, phone, in person, etc.
How does communication flows?
Where are the main people concentration spaces? Where are the popular spots? Are there any R&D projects?
Do they have a budget for R&D?
How do people refer to R&D? “Is a waste of time…”, “We are proud of…”, “Those people play all day…”, etc.
Are there any official evaluations for R&D projects?
How do people recognize a successful (or not) project? Is there any CQI official area/team/methodology/evaluation?
Do people talk about previous projects of CQI? How do they feel about them? What is their evaluation?
Do the talk about CQI imports to other areas? How are they organized? (Organization Chart)
Which are the main processes/projects? What do they prioritize? What processes/projects do people talk about?
What kind of people work here? Profiles, ages, dress code, items around them, etc.
How are people + project + processes related? Is there a pattern/process? Is it obvious? Is it logical? Is it right?
Is this a technology oriented organization? What technology is used here? People are used to this technology? Our interviewees are aware of patterns and differences among the Organization? How do they identify them?
Has the Organization/industry faced constant changes?
What was their response to change: Reaction, Proposition, etc.? Have they learned about this (these) experience(s)?
How do people talk about these experiences? Was it a painful, challenging, bitter, etc. experience? Is there a common feeling among interviewees?
Which areas are usually impacted by change?
Which areas usually propose change?Is there a formal area/team for Change Management? DIFFERENCES
How do people speak up?
Which are the common reactions when a conflict is addressed?
Have they learned from previous conflicts?
Which seems to be the top 5 priorities among employees (and such)? Is this Top 5 aligned to the Organization’s Top 5? EXCHANGES
Which is the protocol to share information? They do it freely, you have to ask to a high rank, everything is top secret, etc.?
Ask for experiences giving and receiving feedback. Do they have a formal process? Was it a positive experience? Did they learn something from it?
Which phrases are most common: Have to, should, should better, may, etc.? Are there evident influences? Who are the top people? Look for the Organization Chart, chain of command, etc.
Are ranks, roles and duties clear to people?
Are ranks respected? Mainly, some of them, always?
Ask for example when people have successfully (or not) follow the rules, orders, etc.
Were there any consequences? What did they learn?