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ISO AWARENESS

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by

Rosdiana Ruslan

on 19 January 2016

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Transcript of ISO AWARENESS

ISO ACTIVITIES
WHAT IS ISO?
Popular Standards:
WHAT IS ISO?
WHAT IS ISO?
QUALITY OBJECTIVES
To ensure that QMS performance is measured and reviewed in tandem with
the Quality Policy, Quality Objectives
are established by all relevant
departments annually and are reviewed during Management Review Meeting (MRM).
MIDA'S VISION
THE
BEST PARTNER TO INVESTORS
DISTINGUISHED BY THE INTERGRITY AND PROFESSIONALISM OF
ITS PEOPLE
ISO AWARENESS
Providing services
professionally in meeting customer requirements
WHAT IS ISO?
International Organization for Standardization
Develop and publish International Standards
ISO 9001:2008
MIDA'S MISSION
TO ENSURE MALAYSIA ACHIEVES ITS GOAL IN ECONOMIC TRANSFORMATION AND ITS ASPIRATION OF A DEVELOPED NATION BY 2020
QUALITY POLICY
Practicing a corporate
culture that encourage excellence
Instituting a proactive quality management
system, focused on
continual improvement
Establishing a conducive
work environment
ISO:
ISO 9000 Quality Management
ISO 14000 Environmental Management
ISO 3166 Country Codes
ISO 26000 Social Responsibility
ISO 50001 Energy Management
ISO 31000 Risk Management
ISO 22000 Food Safety Management
ISO 27000 Information Security Management
ISO 20121 Sustainable Events
Quality Management System
Quality Management System (QMS) is a set of policies,
processes and procedures required for planning and execution
(service/development) in the c
ore business area of an organisation
.
Designed to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the service / products.
Part of Total Quality Management.
WHY - ISO?
Strategic tools that reduce costs by minimizing waste and errors, and increasing productivity; which
Benefits to your organisation:
Provides senior management with an efficient management process
Set out areas of responsibility across the organisation
Communications a positive message to staff and customers
Identifies and encourages more efficient and time saving processes
Highlight deficiencies
Provides continuous assessment and improvement
To implement more efficient working practices and focuses on the business objectives of the organisation
Will achieve a system that will help and support staff, and improve customer satisfaction
WHY - ISO?
HISTORY OF MIDA ISO 9001:2008
Started since March 2002
: ISO 9001:2000
4 Divisions
were involved:
> Foreign Investment Promotion Division
> Domestic Investment Promotion Division
> Manufacturing Services Division
> Communications and Media Division
End of 2004
: Decision to extend ISO coverage to
37 core processes and 10 support processes
May 2006
: MIDA obtained new ISO Certification
8 May 2009
: MIDA has certified ISO 9001:2008
February 2012: Drop and combine
47 to 32 processes
, in line with the restructuring & streamlining of MIDA
MIDA ISO TEAM
i. Internal Quality Audit 1 & 2
ii. Follow Up Audit
iii. External Audit
iv. Management Review Meeting (MRM) 1 & 2
> Review the performance and implementation of MIDA
ISO 9001:2008
> Quality Objective

Certification Audit (3 years)
Surveillance audit (annually) - to ensure that an organisation still meets ISO 9001 requirements
MIDA audit cycle (for surveillance audit) is 12 months and can be extended up to 3 months and can be extended up to 3 months
Current certification: 8 May 2012
Validity until 7 May 2015
Recertification audit due before 7 April 2015.
ISO QUALITY
PROCEDURE
23 CORE PROCESSES
1. Organising Overseas Investment Mission
2. Organising Domestic Investment Seminar
3. Facilitating Visits of Potential Investors
4. Providing Investors with Relevant Information
5. Management of Applications for Manufacturing
Licences, Permits, Tax Incentives and Status for
Regional Establishment & Supply Chain
Management
6. Management of Applications for Expatriate Posts
7. Management of Applications for Duty and Sales
Tax Exemptions on Raw Materials and Components
8. Management of Applications for Duty, Excise
Duties and Sales Tax Exemptions on Machinery
and Equipment
23 CORE PROCESSES
9. Management of Post Approval for Regional
Establishment and Supply Chain Management
10. Management of Post Licensing / Approval
Activities for Manufacturing and Services
11. Formulation and Review of Investment Policies
12. Management of Applications for Establishment of
Regional Offices and Representative Offices
13. Management of Post Approval Activities for Regional
Offices and Representative Offices
14. Management of MIDA's Secretariat Functions
15. Preparation of MIDA's Annual Report
16. Management of Inputs / Answers for Questions
Raised in Parliament
17. Management of Industries and Services Divisions'
Development Activities
23 CORE PROCESSES
18. Assistance to Investors for Implementation of
Approval Projects
19. Management if MIDA's Public Relations
20. Management of MIDA's Website
21. Management of MIDA's Participation in Local and
Overseas Exhibitions
22. Management MIDA's Annual Media Conference
23. Management of MIDA's Publication and
Multimedia
5 SUPPORT PROCESSES
1. Document Control
2. Training
3. Management of Quality Records
4. Management of IT Support
5. Management of MIDA Resource Centre
4 QUALITY IMPROVEMENT
PROCESSES
1. Internal Quality Audit
2. Management Review
3. Client Feedback
4. Control of Non-Conformances Corrective
and Preventive Action
EDMS
http://edms.mida.gov.my
EDMS
EDMS
EDMS
EDMS
ISO TIMELINE
Management Review Meeting 1/2015
30 June 2015
Follow up Actions on Matters Raised During MRM 1/2015
15 June 2015 – 30 June 2015
IQA Opening Meeting 1/2015
6 March 2015
Internal Quality Audit 1/2015
2 - 26 March 2015
IQA Closing Meeting
14 April 2015
ISO TIMELINE
Corrective & Preventive Action 1/2015
27 April - 18 May 2015
IQA Follow Up Audit 1/2015
2 - 24 April 2015
Internal Quality Audit 2/2015
8 - 30 September 2015
Corrective & Preventive Action 2/2015
1 - 20 October 2015
IQA Follow-up Audit 2/2015
1 - 15 October 2015
ISO TIMELINE
External ISO Quality Audit
1- 3 April 2015
External Audit - Corrective & Preventive Action
April - May
Management Review Meeting 2/2015
6 October

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