Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Guest Relations

No description
by

Rosewood Mayakoba

on 6 June 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Guest Relations

GPF
Guest receives hotel confirmation
Online Survey
Information
we get:
Opera
Go Concierge
Now
we contact
the guest by
email
Guest look
up
1. Reservation
analysis
Notable
&
Repeat Guest's
Categories
NGCE
Celebrity, politician
and royalty
NGRE
RHR and Residences'
Owners
NGPR
Media, travel writer or
travel industry
NGEM
RHR- NWH Employee
(Rosewood- New World)
NGSI
Site Inspection
or Meeting Planner
NGLO
Long stay Guest
(+8 nights)
NGLY
Loyal
Rosewood Mayakoba
Guests
RG2, RG3...
Repeat guests
2,3,4...
NG
Notable Guests
NGNT
Notable Guest per
Travel Agency
NGGW
Notable guest for
a Group or Wedding
3. Photo Selection
2. Social Media
Notable &
Repeat Guest's
Reports
Report
Forecast
Amenities
Social
Media
Interdepartamental
Communication

EGG'S
Sarai Flores & Martha Huerta: Signature, Events & Consulting
Ms. Jennifer Hogan - Vogue Editor
Kid's
Robert Citrone Owner
Pittsburgh Steelers
Ed Shaikh
Hadleigh's Limited Company
External
Guest
Glitch
Email
Follow up
Guest

Internal
Daily Report
Monthly Report
Maintenance
Thankyou!
Full transcript