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Transcript of Cross-cultural Communication
Francisco Cross-cultural communication what misunderstandings can you notice? Culture - “Culture is the collective programming of the human mind that distinguishes the members of one human group from those of another. Culture in this sense is a system of collectively held values.” -- Geert Hofstede Iceberg model Importance!! Business & Job opportunities Improves the contribution of employees in a diverse workforce Sharing of views and ideas Talent improvisation An understanding of diverse market Effective communication Cultural researchers/ Theories - Geert Hoftede
- F. Trompenaars &
- E. T. Hall Eye contact Tone of voice Blocks to cultural communication - Ethnocentrism: Inability to accept another culture's view.
- Discrimination: Differential treatment of an individual due to minority status.
- Stereotyping: Generalizing about a person while ignoring presence of individuals difference.
- Cultural Blindness: Differences are ignored and one proceeds as though differences did not exist.
- Cultural Imposition: Believing that everyone should conform the majority.
- Tone Differences: Formal tone change becomes embarrassing and off-putting in some cultures. Developing cross-cultural communication skills THANK YOU FOR ATTENTION!! Meaning of eye contact differs in various countries Overview of nonverbal communication Death Emotional connection towards deliciousness Customary to serve each other! <160 definitions (Kroeber and Kluckhohn) "Culture is a system for differentiating between in-group and out-group people." The volume at which we speak says nearly as much as the words themselves Touch Smiling Silence Agreement 1. Slow Down.
2. Separate Questions.
3. Avoid Negative Questions.
4. Take Turns.
5. Write it Down.
6. Be Supportive.
7. Check Meanings.
8. Avoid Slang.
9. Watch the humor.
10. Maintain Etiquette. Gestures "The reasonable person adapts himself to a world, while unreasonable one persists in trying to adapt the world to himself." and different meanings -->