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MGMT 3303 Ch. 3

attitudes and job satisfaction

Laura Guerrero

on 29 October 2014

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Transcript of MGMT 3303 Ch. 3

Chapter 3 - Attitudes and Job Satisfaction
Dr. Laura Guerrero
What are attitudes?
Why are attitudes important in the workplace?

In groups, explain:

(1) cognitive, affective and behavioral component of attitudes
(2) how are attitudes related to behavior
(3) cognitive dissonance
(4) job satisfaction
(5) job involvement
(6) organizational commitment
(7) perceived organizational support
(8) employee engagement

In groups, explain:

(1) the two methods of measuring job satisfaction
(2) how satisfied are people in their jobs?
(3) what causes job satisfaction
(4) exit, voice, loyalty, and neglect
(5) job satisfaction => job performance and OCB
(6) job satisfaction => customer satisfaction
(7) job satisfaction => absenteeism and turnover
(8) job satisfaction => workplace deviance
Written assignment:

What did you learn today?
In class exercise:
Do you think these rules help with job satisfaction?
With organizational commitment?
Which ones would you change?
Full transcript