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Library Strategic Planning

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by

Megan Lloyd

on 6 May 2017

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Transcript of Library Strategic Planning

Environmental Scans
No environmental scan explicitly described during strategic planning


Will receive community input for collection development
Will partner with community resources and businesses
One example is the "Customer Access Initiative"
Here is how the community will be involved!
Chattanooga
Chattanooga
Toronto
Library Strategic Plans
Environment & Environmental Scans
Planners
Mission Statements
Vision Statements
Value Statements
Goals and Objectives
Assessment Measures
Budget
Chattanooga vs Toronto
Environmental Scans
Research "focused on societal trends, usage patterns, and City of Toronto strategies"

2,200 people were surveyed in total

Compared survey results on community opinion to previous surveys


Focus Groups Surveyed
Neighborhood Improvement Area focus groups
Youth focus groups
Public and private partner roundtable
Telephone and online surveys
City hall drop-in
Staff and library local union consultations
Important areas considered from surveys
Poverty
Inequality
Hourglass economy
Youth unemployment
Education
Children and families
Digital divide
Digital government
Lifestyle trends
Culture
Literacy and reading
deserves free access to:
accurate information, knowledge, public space, current technology, ability to be inspired to think, create, dream.

should be able to:
seek lifelong knowledge, trust the library, create and share content, life changer for life improvement.

should seek the library as:
an outlet, satisfy curiosity, trusted, accurate, catalyst

Toronto
Customer Access
Responsive Collections – Customer Driven Collection Development
Technology & Digital Strategy
Transformation – Staff, Political, Branding, Community Engagement
From 2016 through 2019 our focus is on expanding
access
, increasing
opportunity
and building
connections
.
Green = On Track or Complete
Yellow = In Progress
Red = At a standstill
Space/ Access
Transformation
Innovative Collections
Technology
Outreach
Strategic Partnership Development
Programs
Chattanooga's values place an
emphasis on being able to affect
different facets of their community.

Chattanooga Environment and Community 2010
Toronto Environment and Community 2012
People of the planning process
People of the planning process
Board members and others with multiple layers of expertise
Professional Facilitator and change management consultant- Chair
Politicians from representative city districts
Financial experts, accountant, representative from TPL fund-raising organization
Business people with leadership, management and area expertise
Attorneys
Member with Education and Arts expertise
Publishing consultant
Technology and cyber-security experts
Members with Marketing expertise

Library leadership

City
Population: 167,674


Demographics
White: 58%
African-American: 34.9%
Hispanic: 5.5%
Other: 2.6%

Foreign-born: 5.6%
Libraries
Main branch

Three neighborhood branches
City
Area: 243 square miles

Population density: 11,620 people/square mil
e
Demographics
Ethnicity: 50% visible minorities
51% foreign-born
45% have a native language not English or French
1 in 5 Canadians lives in the Greater Toronto area
Intown Toronto population tripled from 2006 to 2011




Libraries
Main reference library
100 neighborhood branch libraries
2 bookmobiles
City/County Tax revenue funded
Budget fluctuates with tax increase/decrease
Mission statement:
"Toronto Public Library provides free and equitable access to services that meet the changing needs of Torontians. The library preserves and promotes universal access to a broad range of human knowledge, experience, information ,and ideas in a welcoming and supportive environment."
Toronto places
a focus
on eight core
values
:
Toronto's
vision
is to be recognized as the world leading library by...
informing and inspiring Toronto and its
communities
resilient
knowledgeable
connected
successful
&
Library Director and staff

Board members and others with multiple layers of expertise
Prominent local business leader- Chair
Financial experts, accountant, analyst, philanthropist, and a liason to the CPL fund-raising organization
Business people with leadership, financial and management expertise
Members with technological expertise
Attorney

Architectural design consultant
Strategic plan consultant
Project manager
Community relations coordinator

Education
82% high school graduates
20% college graduates
HOWEVER
Population: 2,826,497
Education
High School: 85.2%
College: 27.2%


Toronto's Goal
Toronto's Measurements
Chattanooga's Goals
Chattanooga & "Strategic Initiatives"
to be:
What is the Chattanooga Public Library's
mission statement
?
Focus on "getting from here to there"
Assessment of goals and stakeholder input
Envisioning future goals
“With a foundation of trust, impartiality, and community engagement as guiding values, the Chattanooga Public Library’s vision is to be the community catalyst for access to knowledge, stories, connection, curiosity, learning, inspiration,
dreaming
,
thinking
, and
creating
that results in a more vibrant community.”
Chattanooga's Vision:
Mission statement determinants
1. Equity
2. Diversity
3. Intellectual Freedom
4. Innovation
5. Inclusion
6. Integrity
7. Accountability
8. Service Orientation
Value

Statement
Full transcript