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City Hotel: A Hotel With Difference

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by

Viviene Grace Olaguer

on 22 January 2014

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Transcript of City Hotel: A Hotel With Difference

City Hotel
Goals
Context
The
City Hotel
believes that

contented
,
loyal
and
dynamic
employees make business happen.”
Our employees are the main reason why our organization exists. They are the core of its progress, for without them, City Hotel would just be another hotel in the Metro.
SPECIFIC PROBLEMS:
Note
Note
Note
Note
Note
A Hotel with a Difference
The
Rewards Plan
’s aim is to make our employees feel that their efforts of waking up early to arrive on time, going to work in spite of sickness, giving their smiles amidst difficulties, showing their all-out performance, and committing themselves to their jobs are all worth it.
We consider allowing the employees to
suggest

their own prizes. We also
implement
a team reward program. We also
create
a year-long reward program that earns quarterly prizes or bonuses.
Rewards Plan

and
Recognition Programs
are one way of appreciating the efforts, time, and knowledge they have imparted with the whole organization. And in return,

“we give them what they deserve because they’re worth it.”


Problem Statement/s
GENERAL PROBLEMS:

2. High labor
turnover
causes problems for business.
1. Employees are looking for jobs with congenial work environment, many
benefits
and
opportunities
.
3. Future
retirements
of employees should be given priority.
4. Difficulties with
promotion
.
SWOT Analysis
Main Goal/Vision:

Our main goal is
to be the leading city hotel in the Metro
offering excellent hotel accommodations and services to its customers
along with the best remuneration and congenial working environment to its people.
Specific Goals:
a. to
provide
benefits package that would
increase employee's motivation, satisfaction and commitment towards the organization
b. to
make
recognition programs that would
improve employee's performance
c. to
create
opportunities such as promotion and salary increase to
drive employee's consistent high performance and excellent service
Action Plan
NOTE 1

Situation:

• Hotel – open for 24 hours

• 3 Shifts:

a. Morning shift (3AM – 11AM) – 28 employees

b. Afternoon shift (11AM – 7PM) – 28 employees

c. Night shift (7PM – 3AM) – 28 employees
Employees needed:

Kitchen Assistants
(5 chefs & 15 kitchen assistants); 1 chef : 3 kitchen
assistants


Waiting Staff

(10)


Bar Staff

(3); 28 x 3 = 84 employees
SOLUTIONS
1. Mini bus as hotel employee service (investment) – Php 300,000

Transportation allowance (per employee per month) - Php 1,200
2. 3 Shifts:

a.
Afternoon Shift
– 28 (no. of employees) x Php 1200 (transportation allowance /month/employee) = Php 33,600/month/employee

b.
Morning & c. Night Shifts
– 56 (no. of employees) x Php 600 (50% of
transportation allowance/month/employee) = Php 33,600/month/employee
3. Total: Php 67,200/month (50% transportation allowance and service pay of morning and night shifts employees)
NOTE 8
RETIREMENT AND PROMOTION PLAN

A.
PROMOTION PLAN
(every 2 years)

Based on:

a.
Performance Assessment
– every year – all

b.
Promotion Evaluation
– every 2 years

• The candidate must become employee of the month for at least twice a year to become a candidate for PE.
Level 1 – Contractual and Regular Employees

A.
Contractual
– no benefits, salary only = Php 11,000/month

B.
Regular
Employee (after 6 months)


Transportation allowance
– Php 1,200/month



Food allowance
– Php 1,500/month



Educational Assistance
– Php 2,000 (only those who have two or more children; ages 7 yr old to 18yrs old)


Salary
– Php 15,000 (without tax) - Php 2,000 (tax, SSS, etc.) = Php 13,000/

Total
: Php 13,000 + Php 1,500 + Php 1,200 = Php 15,700/month



C.

Level 1-B Head


Transportation allowance
– Php 1,200


Food allowance
– Php 1,500/month


Educational Assistance
– Php 2,500 (only those who have two or more

children; ages 7yrs old to 18 yrs. old)


Free “Silver” hotel membership card


Health card
– Php 100


Salary
– Php 17,500 (without tax) - Php 2,000 (tax, SSS, etc.) = Php 15, 500/

month

Total
: Php15,500 + Php 1,200 + Php 1,500 = Php 18,200 – Php 100 = Php

18,100/month
LEVEL 1
LEVEL 2
LEVEL 3
Level 2 –
Managers and Unit Directors

A.
Managers per department


Transportation allowance
– Php 1,200


Food allowance
– Php 1,500


Educational Assistance
– Php 3,000 (only those who have two or more children; ages 7yrs old to 18 yrs. old)

Free “Silver” hotel membership card


50% off hotel accommodations for 2 days and 1 night with discounted meals


Company netbook


Health card
– Php 100


Salary
– Php 27,700 (w/out tax) – Php 2,000 (tax, SSS, etc.) = Php 25,700/month

Total
: Php 25, 700 + Php 1, 200 + Php 1, 500 = Php 28, 400 – Php 100 = Php 28, 300/month

B.
Level 2-B Unit Director


Transportation allowance
– Php 1,200


Food allowance
– Php 1,500


Company netbook


50% off hotel accommodations for 2 days and 1 night with discounted meals


Free “Silver” hotel membership card


Educational Assistance
– Php 3,500 (only those who have two or more
children; ages 7yrs old to 18 yrs. old)


Health card
– Php 100


Car loan
– Php 8,000/month (optional)


Salary
– Php 33,700 (w/out tax) – Php 2,000 (tax, SSS, etc.) = Php 29, 000/month

Total
: Php 29,700 + Php 1,200 +Php 1, 500 = Php 33, 400 – Php 100 = Php 33,300/month
Level 3 –
Senior Executives

A.
Senior Executives


Car loan
– Php 15,000/month (optional)


Company car


Free family hotel accommodation for 2 days and 1 night per month
(inclusive of breakfast)


Free “Gold” hotel membership card


Discounted family trip to Hong kong /Singapore/Thailand/Korea


Company Laptop/Ipad


Health card
– Php 300


Salary
- Php 65,000/month – Php 5, 000 (tax, SSS, etc.) = Php 60, 000/month

Total
: Php 60, 000/month

B.
RETIREMENT PLAN
(possible 18-20 employees)

Based on:
a.
Cash
Years in service:
a.
20-25 years
= Php 500,000 – 800,000

b.
25-30 years
= Php 800,000 – 1,100,000

c.
30-35 years
= Php 1,100,000 – Php 1,400,000

d.
35-40 years
= Php 1,400,000 – Php 1,700,000

e.
40-45 years
= Php 1,700,000 – Php 2,000,000

b.

Trip Abroad

(Maximum of 6 family members)

Round trip ticket to 2 Asian countries + hotel accommodations for 3
days & 2 nights
NOTE 9 & 11
a.

Employee recognitions per department



Employee of the month

– Certificate of Appreciation + Employee of the Month picture display + “City Hotel’s best employee” mug + Php 3,000 + Gift certificate worth Php 1,000



Perfect attendance

– Certicate of Appreciaiton + “I am always at your service” t-shirt + Php 2,000 + Gift certificate worth Php 500


Recognition Programs
: Social Night (430 employees)



Awards
: 20 Years of Excellence awards (plaque + cash bonus) & Employee of the Year awards (plaque and certificate of appreciation + cash bonus)


Benefits package
(health cards, loan assistance, etc.)


BEST Team reward
– team getaway or vacation
b.
Note 11
: Stayed (after 6 – 7 months)


Additional Php 3,000 salary increase
Ex. Level 1-B (Regular)
Php 15,500 – Php 2,000 (tax) = Php 13,000/month

After 6 to 7 months: Php 13,000 + Php 3,000 = Php 16,000/month


8th month
: Php 13,000

9th month
: Php 13,000


10th month
: Php 16,000

11th month
: Php 13,000


12th month
: Php 13,000


13th month
: Php 16,000
c
. Other rewards (based on years)


Referral fee
(Regular for 2 years and below) – Php 2,000 + grocery package


Christmas bonus
(Regular for 2 years and above) – Php 3,000 + Php 2,000 grocery package


13th month
– same as their salary (Regular)


1 sack of rice for every 4 months
(2 years and above)
NOTE 12
Plan A
• Transfer to another branch as a general manager along with benefits of the said position.

Plan B

Create a new post: Assistant General Manager to one of the general managers so he would be trained and he would gain significant technical know-how about the position thus, he would gain additional perks for additional tasks. He would also gain experience to further advance his skills

Evaluation Plan
-Local expansion within the country
-Introduce new kind of entertainment of gaming industry
-Global hotel expansion
-Rewards not through money interest but by means of
APPRECIATION
-Creating positive workplace relationship withing the organization
Further Recommendations
Thank you for listening!
Full transcript