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Effective Work Group Presentation
Transcript of Effective Work Group Presentation
We are part of a new management team at an assisted living facility. Unfortunately, over the past two months, our coworkers have been experiencing an increase in conflict between other departments. Our goal is to find a solution that will work for everyone.
Elements in Effective Health Care Work Group
Everyone understands their role
Performance expectations are understood
Everyone gives evidence of contribution
Roles are fluid, flexible, and changing
Barriers to Communication
• Lack of shared goals
o Effective goals are the basis for structuring group interaction, task assignments and progress assessment.
• Inability to separate facts in discussions vs. feelings of group members
o The team leader needs to actively promote group members' ability to share feelings and concerns.
• Tension naturally arises in groups when they work toward shared goals and face challenges.
o Group members can protect against personal attacks or arguments by staying calm, using clear and specific language to express feelings and not putting others down.
• Misconceptions and errors
o A group member can help prevent misunderstandings by clarifying each statement and tying it to his next comment or question.
o Clear and direct
o Actively Listen
o Face to Face
o Be respectful
o Tailor Conversation to Audience
o Stay Positive
Strategies to Ensure No Recurrence
o Understand and acknowledge the problem
o Focus on the problem, not the individual
o Establish guidelines
o Keep the communication open
o Act decisively
Porter-O'Grady, T., & Malloch, K. (2007). Managing for success in health care. Retrieved from The University of Phoenix eBook Collection database.
Resolving Team Conflict. (2014). Retrieved from http://www.mindtools.com/pages/article/newTMM_79.htm
Some Barriers to Communication That Cause Conflict in Groups. (2014). Retrieved from http://everydaylife.globalpost.com/barriers-communication-cause-conflict-groups-12629.html
Addressing The Conflict
• Address the conflict with the team
• Address the conflict with the department manager
• Determine if HR needs to be involved
• Set up a meeting
• Work toward a solution
• Compromise if necessary
Effective Work Group Presentation
Brianna Rodriguez, Kristie Moran, Sophia Cha, & Joanique Quintana
• Prepare for Resolution
o Acknowledge the conflict
o Discuss the impact
o Agree to a cooperative process
o Agree to communicate
• Understand the Situation
o Clarify positions
o List facts, assumptions and beliefs underlying each position
o Analyze in smaller groups
o Convene back as a team
• Reach Agreement
(Porter-O'Grady & Malloch, 2007, p. 13).
Although there are numerous conflicts that can arise and cause barriers amongst a group, there are an equal number of solutions that can help to overcome them. It is important that these conflicts are addressed promptly to avoid further problems between the departments. Acting decisively, establishing guidelines, and maintaining open communication all play an important role in finding a solution and preventing the conflict from happening again.