Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Tourism Risk Assessment Methodlogy

An explanation of our Risk Assessment method for the Tourism Industry, allowing you to analyze and compare all hazards in a reliable an quantitative process.
by

William Foos

on 29 April 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Tourism Risk Assessment Methodlogy

Threats A New Approach to Measuring Risk Tourism Risk Assessment Definitions RISK Vulnerabilities Subjective Opinion
Dependent on Judgement of Assessor
Difficult to compare assets Numeric results
Provides basis for comparing assets
Relies on accurate information Type of Risk Assessments Safety Hazards Safety Hazards Natural Accidental Security Hazards Types of Security Threats
Terrorists
Ecological
Militia/Paramilitary
Rogue
Racist
Extremist Groups
Vandals
Thieves
Cyber Attackers
Gangs
Insiders
Saboteurs Common Factors Safety Hazards Security Hazards Assets Surety Risk Assessment Process A Continuous Risk Assessment Process Step 6: Determine opportunity for hazard occurring Step 12: Manage Risk Step 4: Identify Vulnerabilities Step 1: Define Assets, Activities, and Critical Services Step 8: Threat Assessment "Surety (in a risk model) is taking responsibility for all hazardous acts and evaluating their importance in a relative risk model." Risk is the “effect of uncertainty on objectives”
(ISO 31000)

Risk management refers to a coordinated set of activities and methods that is used to direct an organization and to control the many risks that can affect its ability to achieve objectives.
(ISO 31000) Standards from regulations, local statutes, industry accepted practices...usually developed after a tragedy Consequences Vulnerabilities Step 2: Define Consequences Step 3: Rate Consequences Step 5: Develop Design Basis Threat Step 7: Perform Qualitative Risk evaluation Step 9: Evaluate Surety (Safety and Security) Measures Step 10: Perform Quantitative Risk Analysis Step 11: Prioritize Risks Assets, Activities, and Services Consequences Vulnerabilities of Reputation - Atmosphere
Appeal
Decor
Noise
View
Dress
Safety and Security
Ambiance
L'esprit-de-place QUALITATIVE QUANTITATIVE Tangible
Location
Food
Structures or Building
Vehicles
Public Utilities
Equipment
People Intangible
Reputation
Services (Customer Service)
Activity and the Experience
Atmosphere, Ambiance, or Hospitality Countermeasures People at Risk
Economic Loss
Exposure to Liability
Reputation Loss PAR:
What is the average occupancy of the casino at peak hours?
What is an estimate of the number of people that pass through the casino at peak hours?
How many employees are working in the casino at peak hours?
Economic
What is the average daily revenue?
What is the gross average daily payroll?
Liability
What might be the average # of lawsuits?
What might be the average # of criminal acts or thefts that occur in the casino? (Daily, weekly, monthly…etc…)
What is the average # of assaults that could result in civil lawsuits and estimate monetary damages?
Reputation
How is the casino rated amongst its peers?
How might high rollers be effected?
Structural design and reliability

Location:
Weather
Climate
Seismologic/Geologic
Socio-political conflict or unrest
Health and Illness
Journalists

Food and Drink:
Tampering
Contamination
Exposure during preparation
Exposure during serving
Medium for transmitting illness
Spoilage (storage and temperature)
Supply

Public Vehicles, Airline, Planes
Volume (the number of passengers)
Standards
Vehicle Design
Driver or Pilot standards
Maintenance
Utilities and Infrastructure
Dependability, capacity, redundancy, and criticality Activity and Resulting Experience
Information Failure (Poor quality, failure of dissemination)
Susceptibility to Illness
Size and Crowd Accommodation or Control
Delay, Cancellation, or non-event
Reputation – drawing people to the event

Services
Staff Failure or Human Failure – poor service, tampering, theft, or unavailable staff
 Communication breakdown
 Lack of training or knowledge
 Goodwill or organizational culture
 Attitude or hospitality
Timeliness
Quantity of service or staff Sense of anonymity in the crowd
Illness or Contamination
Money
Openness
Overcrowding possibilities
Dependency on electricity Theft:
Chip Stealing
Pick Pocketing
Cheating or Card Counting
Electronic Manipulation
Collusion or Collaboration (Employee)
Robbery
Network Attack (Cyber)

Illness
Direct Contamination
Indirect Contamination 1.Are the targets or components easily identifiable?

2.Is there a high volume of opportunity to target or realization of opportunities to target?

3.What level of effort (to include expertise, tools, or resources) is required to conduct the attack? Robbery:
Identifiable = Yes
Opportunity = High
Effort = Very High (to achieve high consequences)
Spread of Illness:
Identifiable = Yes
Opportunity = High
Resources = Low Capability?
History?
Motivation?
Intent? EXPERTS:
Operations
Emergency Management
Food Inspection
Public Health
Fire Safety
Facility Management
Security Personnel
Law Enforcement Spread
Transfer
Mitigate
Assume Hurricane Katrina - 2004 Hurricane Sandy - 2012 Tsunami - 2004 Delhi Violence against women - 2013 Violence in Northern Mexico, 2005 - ?? Costa Concordia, 2012 Egyptian Revolution, 2011 Greek Crisis and Protest, 2010 Risk Management Combining Safety and Security Surety Risk Process Weather
Climate
Seismologic/Geologic
Earthquakes
Tsunamis
Volcanos Health and Illness
Socio-Political conflict
Government and Law
Contamination
Transportation
Service
Volume
Crowd Demonstrations
Medical facilities
Infrastructure
Water
Sewage
Electricity TANGIBLE Intangible Risk Management Threats Bally's Example: Casino Identifying Casino Consequences Potential Vulnerabilities of the Casino Potential DBTs for the Casino Opportunity Evaluation of the Casino Qualitative Evaluation of the Casino Evaluating Threats to the Casino Robbery - Organized Crime
Very High due to the presence of all factors; history, capability, motivation, resources, and intent to target Las Vegas casinos. Illness - Flu
Moderate due largely to excellent spread opportunity (resources are present) and capability exists in the Casino, but limited due to the low national infection rates since we are nearing the end of the ‘flu season’. Suggested Surety Evaluation Team for the Casino Prioritized Risks for the Casino Quantitative Risk for the Casino Example of Reducing Risk for the Casino Design Basis Threat (DBT) is a specific method of tactics, techniques, and procedures or specifically a failure cause to a specific asset, activity or service. www.securitymgtsolutions.com www.armet.securitymgtsolutions.com by William Foos
Full transcript