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Always Be Curious
Transcript of Always Be Curious
Sales & Customer Success
San Francisco, CA
Customer Success starts well before a client first contacts you
Marketing & Sales teams that are not aligned are a ROADBLOCK to Customer Success
You sharing your ideas back with us
Client has a Problem
Client wants a Solution
Create a simple Prezi, Why, How, What you do!
Sales accountable ($$) for Customer Success
Make 'Problem Diagnosis' an opportunity qualifier
_ _ _ _ _
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Consequence of non-action
find products for your customers.”
to sell 'something'
buying the wrong solution
“Don't find customers for your products,
Prescription before diagnosis
Make Client Success part of the Culture
You testing ideas and making it better
Coffee is for closers
If you want to talk to a sales person, you have to talk to the wallet.
Most Sales Coaches
Todays Sales Culture
relationship is unbalanced
strongly favors the seller
I don't care how much you know
John C. Maxwell
until (I) know how much you care
aligned with customer success.
Most pivotal business function for the next 3 years
To align we need to STOP Selling & START Solving problems
Having a tough day?
feeling sleepy? doodling?
and we will rush you a chilled
Let the World know YOU CARE (social media)
Connecting, Curious, Critical, Caring and Crazy
Customer Success =
Unique Selling Point
baseball thinking is medieval ...
What I see ... is an imperfect
There is an epidemic failure within the game
...and this leads people who run
to understand what is really happening...
teams to mis-manage their players.
understanding where runs come from...
we are asking all the wrong questions!
Wanna talk about it
The Importance of Customer Success
Use all senses
Share the experience
You are in control
Customer Success starts here!!!
when a client
5 Roadblocks to success
Zoom & Explore
Music & Videos
Share if you Care @IndoJacco
Note to you - this is not a POWERPOINT!
Look at your LinkedIn profile through the eyes of your customer!
Do you Care?
Let's put a lid on making money the most important thing!
example of a person who cares about her clients!
Jacco's ABC of selling!
Make Client Success The New Culture