Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

NCOMS Millennial Presentation

March 1, 2018
by

Aaron McDaniel

on 28 February 2018

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of NCOMS Millennial Presentation

Experience Sharing is Key
Access > Ownership
Growing Up
Childhood
High
School
College
Freshman
Junior
Senior
Sophomore
Freshman
Junior
Senior
Sophomore
Career
STAR
DOPE
High School
College
-Aaron McDaniel
4 years
4 years
40 years
SATs & College Apps
Resumes & Job Interviews
The Working World
Myths
You will get a raise every year
Higher performance ratings = higher raise
Top performers get their way
You are smarter than everyone else
You can behave just like in college
You are rewarded for being loyal
All your co-workers will support you
Myths & Truths of Managing
Manager wield significant power and freedom
The Gap
Tools
Polls & Questions
Texting Encouraged!
Text

answers to
22333
Corp Logo
The STAR vs. The DOPE
avvy
enacious
daptive
esourceful
Millennials
Tech Savvy
Want Value
Work/Life Integration
Want to Stay at one company for a while
Success in the first 60 Days
You!
How we see ourselves
How others see us
UNmotivated
UNengaged
DISloyal
How we really are
Entitled + Impatient =
Lack of Follow-Through & Under-resilient
A gift for you...
Who
What
Why
Where
How
is my job?
am I here?
do I position myself?
do I manage?
S
T
A
R
isses
pportunity
otential &
arnings
D
O
P
E
All you need to know in your career, you learn from...
YouTube!!!
How?
(A) Slow it Down
(B) Take Ownership
(C) Leverage Mentors
(D) Focus on your Strengths
(E) Get Results
(F) Value Experience
(G) Stay in one Place for
a little bit
STAR Attributes
Un-Entitled
Patience
Flexibility
Is a Fast Learner
Makes it about the Team
Follow-Through
Perspective
Pride in What You Do
Self Awareness
Success = Passion x Skill
Decision Point...
Which path will you choose?
STAR
DOPE
Q&A
Stay in touch...
Aaron McDaniel
aaron@ypedge.com
YPEdge.com
CAN'T
TRY
Customer
Me
Boss
Internal Party
External Party
You
Work
Play
ME
Remember to do the LEGWORK:
Listen
Evidence
Goals
We
Ownership
Reverse Technology
Know your audience
Attitude Test:
Positive
Negative
Internal
+
External
Start >>
School does NOT teach you how to be successful in the working world...
Today you will learn
1.
2.
3.
4.
5.
6.
Millennials are
Prospecting
Resumes
Cover Letters
Preparation
Interviews
Follow-ups
Pick them, don't just let them pick you
Look for transferable skills, not just passion
Company Culture
Online & Offline
Career Centers
Blogs & Articles
Friends (Proof Readers)
LinkedIn
Tools
Format & Types
Results & Experience
Keywords/Filtering
Tailor the message
Standing Out
G, B & U
Format
Points to Make
Let your Brand Shine
Standing Out
G, B & U
Know the Format
Know What they are Looking For
Know How you Stack-up?
Know your Game-plan
Practice Q&A
The Night Before
The Day Of
Offense vs. Defense
Answering Questions
Asking Questions
Debrief Afterward
Thank You Notes
30-60-90 Day Plans
Seek Feedback
Offer Negotiations
A little background on Aaron...
School does not teach you how to be successful in the working world...
GRADUATION DAY!!!
FOUNDATION
Customer Centric
Act "as if"
Makes Decisions
Creative
Resourceful
Asks
Takes Action
Multi-tasks
Effective Communication
Positive Attitude
Networks
Professionalism
Integrity
Coachability
Gives Back
Gets Results
FRAME
EXTERIOR
for
Media Appearances
Clients
Work
CLIENT
BOSS
PARTNER
PROJECT
TEAM
CAREER
What do you want to discuss today?
?
Topics for Today
Mentorship
Traditional
Mini Mentors
Peer
Two-Way
Let's Chat
Stay in Touch
650-303-4943
aaron@aaronmcdaniel.co
AaronMcDaniel.co
Managing Cross Functionally
Influencing & Empowering Others
Navigating Competing Priorities
The Contingency Approach
Avoid Being Pigeon-Holed
Avoid Being Pigeon-holed
Multiple Skill-sets
Create Alternatives
Diverse Experiences
Grow Comfort Zone
Spread the Word
Myth
Truth
A manager's power comes from their formal position
Subordinates will
Managers often have less freedom
Power comes from credibility & trust
They often won't listen
Competing Interests
The Filter
The Translator
The Advocate
The Negotiator
Person vs. Situation
Principles vs. Methods
Prioritize
Ownership
"Open Door"
Delegate
Give Power
Allow Mistakes
Ask for Input
Carrot + Stick
Goal Connect
Skill vs. Will
Coach for Discovery
Two-Way
Document
Follow-Through
Consistency
WIIFM
Empathy
The "Why"
Consensus
No Ego
Get the Issues
Take Burden
Ecosystem
Communication
Stages
Opinions
The Path
Smart Risks
Momentum
Doing Their Best
SUCCESS = PASSION x SKILL
obey b/c of your
formal authority
YOU
Boomers
Goal-oriented & driven
Loyal
Freedom-loving
Experience = Value & Authority
How we see ourselves
How others see us
Afraid of change
Live to work- workaholics
Competitive
How we really are
Legacy & values
Gen Xers
Individualistic
Independent
Able to adapt to change
Resourceful
How we see ourselves
How others see us
Disdain for authority
Only do things by their own terms
Work to live
How we really are
Work/Life balance
Work hard/play hard mentality
Millennials
Tech-savvy
Want value
Work/Life "integration"
Want to stay at one company for a while
How we see ourselves
How others see us
UNmotivated
UNengaged
DISloyal & Self-centered
How we really are
Does this look familiar?...
But who is
right
?
What's wrong with this?
How could it be done better?
How NOT to empower Millennials
Strengthen your Foundation
Realize our shortcomings
Realize Truths & Myths
Take Ownership
Peer Mentoring
It's a Marathon, not a Sprint
Explain the Why & the importance of the job they do and their responsibilities
Set Expectations
Seek to understand Millennials & value what they bring to your organization
Allow Work/Life Integration
(Happiness, Flexibility & Experience > $$$)
Recognition is Short-Term, Impact is Long-Term
Give Millennials Choice
Build an organization that Millennials respect
Practice Strategic Impatience
Multi-Task
(One Thing at-a-time)
Embrace Change
Enhance Connectedness
(Tech Savviness)
Collaboration
Expect Value/Meaningful
(connect to your work on a different level)
Embrace Diversity
Be Entrepreneurial & Intrapreneurial

?
The Gap
40 Years
How can you remodel your career?
Don't Miyagi it...
"I say, you do, no questions."
Empty Recognition...
"Would you like an award with that?"
Attempt to be "cool"...
"I'm with it, I'm hip."
Strong work ethic
Experienced & accomplished
Collaborative
Focused on productivity & efficiency
If younger generations are smart... they will Acknowledge, Value & Leverage the experience & hard work ethic of older generations.
The Reorg
The Generations in Work Situations
A good house should never be torn down!
+
A Millennial remodel to reinvigorate your career
=
?
+
-
Ask for their advice
Seek out mentors
Investigate past trends & experiences for best practices (and for how to learn from their mistakes)
Look for effective techniques in outside areas
Tap into their desire to continue contributing
Emulate their strong positive characteristics
HOW?
?
How will you value more experienced generations?
How will you empower Millennials you work with?
Maximize your Gen Y ROI
By the #'s
million strong
Born between
80+
'82-'00
think it's ok to arrive 5+ min. late to an interview
30%
would quit if they don't see career path at company
45%
look for new job in <1 year
26%
still live at home with their parents
32%
87% believe Profit + Purpose
Aligned Values
Community
Social
Environment
In the Workplace
53% of hiring managers
say it's difficult to find & retain Millennials
56% of companies
say it takes 3-7 weeks to find new candidate
Hiring Process
Loyalty
Feedback
$ & Investing
"We're not about climbing the ladder, we're about circumventing it."
- Lauren Martin, EliteDaily
26% of Millennials
think 7 months in a job is being loyal (Boomers say 5 yrs)
42% of Millennials
want feedback weekly (2x other gens)
Feedback = Validation & Recognition
Coming of Age
Culture/Image
Individual
vs.
How are most companies targeting, attracting & retaining Millennial employees?
HOW do you maximize your Gen Y Employee ROI?
Empowering Your Millennial Employees
Traits
+
-
Optimism
No Attention Span
Trends
Flexibility
Fast Learner
Comfort Zone
Guess Who
Fireman
Insurance Salesmen
US Army
Railroad Worker
Attorney
Lamp Manufacturing
Ferry Boat Co. Manager
Michelin Tire Sales
Service Station Manager
Motel Operator
?
#1 Rule of Improv
Yes, and...
Why this matters:
$2B in sales, in 48 countries
Your "Gen-Y ROI"
87% of companies spend $15K-$25K to replace each lost Millennial employee
How do generational differences play-out in the workplace?
Millennial Disloyalty
Older Gens
How to:
Engage
Customers
say that people can be trusted (40% for Boomers)
19%
Empower
Employees
Transparency
Innovation
Think LEAN
EVALUATE Your Key Messages
Flexibility
How are YOU helping your team innovate?
WHY did Millennials get this way?
SPY GAME
there are spies among us...
Recipe for Failure
US vs. THEM
Communication
Buy-In
Teamwork
Problem Solving
A lack of...
Formula for Success
Trust comes from...
Aligned Values
Complete Buy-in
Explaining the "Why"
Transparency
Approachability
Integrity & Proficiency
Have Your Team's Back
Empower Others to Trust
Remove Obstacles
Empowering your Millennial Workforce & Engaging Millennial Customers
WHO
WHY
WHAT
HOW
WHAT do Millennial employees want?
Why it Matters...
Millennials are your future company leaders
Why it Matters...
Making the same mistakes made @ home in the workplace
Why it Matters...
Your Millennials have options
Why it Matters...
It's the difference between the success & failure of your company
Employee Value Created
Hire
[
Gen Y ROI
$ to
Train
$ to
Pay
$ to
]
Work & Life
Integration
Work/Life
Balance
"Mini-Retirements"
Investment Impact
Automated Investing
WIIFM
Exploring Their Passions
80% of Millennial Couples
20% of Baby Boomer Couples
Dual Income
Belief in Job & Company
Intrapreneurship
Constant Learning
Change & Innovation
Millennials...
Pursue passion > paycheck
Will work for nothing if it means being happy
Don’t care about the perks
Aren't afraid to quit if they don’t like what’s going on
Want freedom more than anything
Would rather die a slow death than sit in cubicles
Know you need them more than they need you
Want experiences > bank statements
Care more about product > profit
Want careers > jobs
List Courtesy of Elite Daily 9.16.14
Trends (cont.)
How to Live your Dreams
Structures
Choice
Manage the Transition
Experience
Results
Management
Expectations
The
Why
Obstacles
Communication
TLDR
X-Platform
Myths
You will get a raise every year
vs.
edu
Experience
Results
Culture
Reward Failure
Management
Transparency
Collaboration
Work/Life Integration
Mobility & Flexibility
Innovation & Entrepreneurialism
Recognition
Mentorship
Simplicity
<
87% of companies spend $15K-$25K to replace each lost Millennial employee
Group & Individual
The "Sharing Economy"
Who is this famous young entrepreneur?
But the MAJOR difference is...
Millennials know that
you need them
more than
they need you
.
HOW do you maximize your Gen Y Customer ROI?
Testing your Millennial Employee Empowerment
1. How are we allowing Millennial employees to take ownership of their work and impact our business?
Testing your Millennial Customer Attraction
1. How are you facilitating Millennial experiences?
WHAT do Millennial customers want?
Simplicity
vs.
Expertise
Innovation
Tech Enabled w/People
Education
vs.
Gen Y ROI = P&L
Make Interactions SHAREABLE
REFINE Your Products
INTEGRATE Technology to Uncomplicate
ALIGN Your Culture
Ownership
275
294
373
16
34
27
Referral Bonus
Access over Ownership
Delayed Purchases
vs.
WHO are Millennials?
Mobile
Finding vs. Knowing
Attracting & Retaining Millennial Customers
R
efine
A
lign
I
ntegrate
S
hare
E
valuate
RAISE the Bar!
Large Bank Experience
CASE STUDY: Deere Harvest Credit Union
Illinois & Iowa
80% employees under 40
Split Base - 70yr old and 30's
No silos
Trust & Shared Vision
Similar Policy for Employees as Millennials have for employers (not a good fit, get out)
Outlets to share ideas
Motivational Moment - first 15 minutes of the day play (corn hole, zumba)
Work hard/play hard Culture (TEAM not family)
Onboarding - welcome line with signs and high fives
Feedback - 1 on 1's with all employees (170 people)
Ad Hoc rewards and contests to drive behavior (pay your mortgage for the month)
Customer & Employee Efforts Blend Together in Your Culture
Branding
Corporate Structure
External Messaging
Community Building
Team Building
Culture
Feedback
On-Boarding
Collaboration
Rewards

Illionois & Iowa | 170 Employees
80% Employees under 40
CXO
Motivational Moments
TEAM
Impatience
Entitlement
Lack of Resilience
Enthusiasm
Innovative
Energetic
Inflated View of Self
Informality
Demands Value
Challenge Authority
& 2 most toxic...
May your every wish be granted.
-Chinese Curse
Online Persona
Reality
Convenience
Confidence
Approval
Affirmation
&
Dopamine
Simon Sinek
Brigid Schulte
"Empathy Gap"
Bad managers tell employees what to do, good managers explain
why
they need to do it, but great managers
involve
people in decision making and improvement.
Mark Graban
Manage the Transition...
Experience
Millennial Empowerment System
IMPACT
YOU'RE WRONG!
don't say...
A Pathway
Impact
Engagement
+ Empowerment
Fulfillment
The Truth about Gen Xers...
Millennials got this way
Millennials want
to maximize your Gen Y ROI
Capitalize on Diversity
Transparent
Multi-Taskers
Enthusiastic
New Technology Integration
You are smarter than everyone else
You can behave just like in college
All your boss & co-workers will always support you
2. How are we giving and receiving Millennials' feedback?
3. How are we explaining WIIFM to Millennials?
4. Does our company culture attract or repel Millennials?
5. Are our recognition programs
REAL
? (Rewarding Impact, Empowering, Aligned to goals, Linked to individual & team contributions)
Over Simplification
Experience
IMPACT
The Crowd
Mobile
Isolation b/c of Technology
Disregard for Privacy
Social Media
What do you see?
Barriers to Accessing Information are Gone + Independent Thirst for Instant Knowledge
skills & experience
10,000
hours
Financial System Skepticism
80% of Employees think...
New Skills
Engagement
Customization
Putting it in Context...
2016 Moosylvania Ad Agency Brand Study
It's not just reaching the destination, it's about enjoying the ride
Chip Conley
Working with Millennials
“I’ll offer you some emotional intelligence for your digital intelligence.”
Observe - Pattern Recognition
Ask "Why?" and "What If?" instead of "What?" or "How?"
Be Curious
Be a Mentor AND an Intern
Trust
2. What have you done to make customer interactions shareable?
3. What elements of your culture have resonated with Millennial customers?
4. How have you adopted new business models?
5. How have you uncomplicated your customer experience/processes with technology?
Millennials
Student Debt
$500B
2006
$1.44T
2017
Baby Boomers
Gen Xers
Millennials
Vulnerable Markets
Real Estate
Transportation
BIG
Millennial Living
Rent Sq/Ft.
$4.95
Urban Core
Travel Industry
Fragmented
+
65%
Simplicity
vs.
Large Bank Experience
a Consultant
Connection
Responsiveness
Create an Experience
Leverage their Networks
Become a Reviews Ninja
Package Your Expertise
Overcome Discouragement
Plug-in to Platforms
$210M
$260M
revenue
REFINE Communication
Be Accessible
Package Expertise
Remember your ABCs
Connect w/Them
always be closing
COLLABORATING
Beyond the Transaction
Make it shareable
<
$
Advice
Set Expectations
Manage Emotion
Which would you choose?
always be closing
HELPING
45%
12%
Millennial Niches
80%
consider video in decision-making*
*according to Kit Yarrow, author of Gen BuY
have young children
unmarried couples
Groups of Friends
Connect Personally & Be Responsive
Summing it Up
Leverage Video & New Platforms
Create Shareable Experiences
$200B Market
2M+ Agents
Entrepreneurship
Community
Writing
Teamwork
Delayed Life Events
Married Later
Buying a Home Later
Starting Career Later
Having Kids Later
28 years old vs. 22
51% under-employed
500k fewer babies/yr
31% drop in last decade
According to Studies by Pew, Accenture, Bank of America Merrill Lynch Urban Institute
What do they all have in common?
Group Work
HELPING
80%
consider video in decision-making*
Motivation
Growth
Structure to Goals
Inspiration
Trends (cont.)
NOW
Company Culture
THEN
Success in a Multi-Generational Workplace
Use the Contingency Approach
Celebrate Diversity
Collaborate
Retaining
Millennial Rockstars
Represent & Impact Corp.
Support Beyond Work
Maximize their RQ
Build the Bridge
Freedom & Flexibility
Visibility & Responsibility
What is My Job?
Why am I Here?
Create Community
$1,000,000 Donated
47% of College Seniors
say they want to stay that the 1st company they work at for 5+ years
Structures
Culture
a Message for Millennials...
a Message for More Experienced Generations...
You have to
EARN
it

You have to
ADAPT
Full transcript