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Operations, Information Systems and Contingency Management
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involves managing the daily production of goods and services.
uses quantitative and mathematical approach to find ways to increase productivity, improve quality and reduce costly inventories.
most common used operations management: quality control, forecasting techniques, capacity planning, productivity measurement & improvement, linear programming, scheduling systems, inventory systems, work measurement techniques, project management and cost-benefit analysis.
involves the management of the acquisition and dissemination of information.
1. Paper and printing press
2. Telegraph
3. Telephone
4. Internet
System- a set of interrelated elements or parts that function as a whole.
Subsystems- parts which composed an organizational systems.
Synergy- occurs when 2 or more subsystems working together can produce more than they can work apart.
Closed systems- can function without interacting with the environment.
Open system- interact with the environment and depend on them for survival.
economy, technical trends, political/legal trends, sociocultural trends
suppliers, competitors, industry regulation, advocacy groups, customers
1. force managers to view their organization as part of and subject to competitive, economic, social, technological, and legal forces in their environments.
2. to be aware of how the environment affects specific parts of the organization.
3. to focus on better communication and cooperation w/in the organization.
4. to be acutely aware that good internal management may not be enough to ensure survival.
this approach clearly states that there are no universal management theories and that the most effective management theory or idea depends on the kinds of situation that manager faces in particular time.
Advantages:
System Management
Systems View of Organizations
Components of general environment
Feedback from Environments
Components of specific environment
Contingency Management
Information Management
Operations Management
Operations, Information, Systems and Contingency Management
Management
knowledge
manufacturing
production, and
service
techniques
inputs transformed into ouputs
inputs from general & specified environments