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E-Commerce Issues
Unclear Website Policies
The trouble with Hidden costs
Many shopping websites do not even have clear and concise website policies for return and refund. Consumers get confused due to vague stipulations about a refund and return. When the policies section is not defined properly, sellers reject a consumer’s claim to return or get a refund.
Online marketplaces do not tell customers the hidden costs on so many things. For instance, the customer is lured into buying something that says is cost at a certain price. Within minutes, they are paying a lot more to get the product delivered, tax charges, additional shipping, etc.
Payment confirmation missing
Sometimes when the customers are directed to the payment page, their money is deducted and suddenly, the page shuts off without any notice to the consumer. And that’s when the customer is in a fix.
Logistics are a mess
Delivery Time Is Not Clear
Websites are becoming so casual about the delivery quality of products. So many times, either the package is lost or damaged while in transit. Customers are facing a troubled time with the tracking systems which do not accurately locate the product.
So many times, the delivery time is not clearly stated in the order process. More often than not, consumers do not know when the product will be delivered. Many a times, these orders take more time than expected to be delivered.
Payment Preferences Are Limited
This is another common problem. A lot of times, consumers do not know how to make the payment if the debit cards they use are not available as an option. More so, customers are often stuck with the payment options when Cash On Delivery is not available.
Product Quality
This is the most common problem faced by customers who shop online regularly. The quality of the product is often not up to the mark with what is presented in the pictures.