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Transcript

Banner upgrades process review

By 12:30 pm today,

and the plan is...

  • clarity on roles and tasks in the process for Banner upgrades.
  • track the step-by-step process
  • agree next steps
  • fun
  • food!
  • START and END
  • high level stages of the process

Who

are

we?

Sue...

ICE BREAKER

Brain-storming

What's your card today?

Reflection

Ideation

Process analysis

Feedback

Creative Problem-solving

Process Mapping

Story-Board

LEGO

  • Write your tasks on post its
  • place them under relevant stages and in order
  • let's walk the full process and confirm

Value Stream mapping

Customer voice

back in

5

Root-cause Analysis

Let's try

20 mins

Process MAPPING EVENT

How will this help?

So, what is the 'as is' process?

who is involved

what is their role

how do they influence

CATWOE

food and feedback

  • simple checklist for thinking
  • six elements six perspectives
  • I did not know how long the process was (the big picture view)
  • I can see who does what now (this has started to make sense now)
  • I wasn’t aware what your role was?
  • I know how I get the information the way I do
  • Is this the best possible way to do this?

benefits of CATWOE

In the

of Banner upgrades

BENEFITS OF PROCESS MAPPING

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