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Challenger Case Study: HR Frame
6
Transcript
The Space Shuttle Challenger
Argyris and Schon's ideas of:
emphasizing shared goals
communication
inquiry combined with advocacy
may have significanly improved high-stress launch procedures...
but, really, we will never know.
The managers and the technical experts disagreed on 1.29.86
The managers pulled rank
and substituted their decision for that of the larger group
including the engineers NASA hired to advise the agency.
NASA relied on:
Contract employees and their own people
Expertly trained
Technically sophisticated
NASA's labor force is
Highly paid
Professional
For the completion of critical tasks
The Human Resources Frame
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