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the ability to understand and share feelings with another.
Definition: An approach to solving problems by understanding user's needs and developing insights to solve those needs.
What is the difference between sympathy and empathy?
1. What are the 5 phases of the Design Thinking Cycle?
2. We learned about our Extraordinaires by making observations and drawing inferences from what we saw on their cards. Which phase of Design Thinking does this occupy? How do you know?
3. Write one open-ended question, then answer: Why are open-ended questions more useful than closed-ended questions when interviewing an end-user?