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Conclusions and Recommendations

'What the manager said'

'What the studies say'

More than meets the eye... greater level of complexity socio-economically

Psychology of shoplifters

- Variety

- Addiction and reasoning behind shoplifters

- Solutions

Back to basics

- High competition.

- Maintaining a very high standard and building reputation.

Shoplifting

- Training: ASCONE

- Procedure

- Prevention

Cost Benefit Analysis - Wish List:

  • amount of money lost / shop because of shoplifts
  • money spent on security for each shop/percentage of profit
  • P for each security measure additional cost and profit : marginal profit & cost for adding 1 unit of security guard/1 unit of CCTV to know if investment is appropriate or not
  • average spending in the shop
  • what amount of security is displayed in each shop

Potential Implications

Project Aims and Brief

703 stores

1 extra guard than necessary

17,000 per annum, per guard

£11.95m saving

  • To suggest how might develop their client project...
  • To research the qualitative complexities within the area of shoplifting
  • To collect primary data to better understand the client perspective on 'profit protection'
  • To produce a model and a 'crime map' to suggest correlations between crime and security measures

‘Value where it matters’: Can supermarkets better allocate their security resources?

565 Stores: (Majority superstores)

3 extra guards than necessary

17,000 per annum, per guard

£122.76m

51,000 per store

£28.81m saving

Esther Delignat-Lavaud y Rodriguez, Vikesh Gosai, Rosen Manev, Michael Roach, Todor Stratiev

576 Supermarkets

3 extra guards than necessary

17,000 per annum, per guard

51,000 per store

£29.38m saving

Our Findings

Method

Lancashire Crimes

South Yorkshire Crimes

References

Marks and Spencer http://corporate.marksandspencer.com/aboutus/where/uk_stores

Asda http://your.asda.com

  • There is no relationship between the number of guards and level of crime
  • Guards are over represented in bigger stores but under represented in smaller stores
  • Issues with sample size and access to data

BatchGeo http://batchgeo.com

Morrisons http://www.morrisons-corporate.com

  • Data provided
  • Meeting with a store manager
  • Filtering begins
  • Crimes plotted on maps
  • Locating stores on maps
  • Creation of store size and security guard integers
  • Correlation analysis and findings

G4S Security http://careers.g4s.com/

Plan B (2012) 'ill manors' [Video] 679 Recording Ltd. Available http:// www.youtube.com/watch?v=s8GvLKTsTuI

Google Earth http://www.google.co.uk/intl/en_uk/earth/index.html

Sainsbury's http://www.j-sainsbury.co.uk/about-us/store-portfolio/

Tesco http://www.tescoplc.com

Madness (1979) 'Deceives the Eye ("Work Rest and Play EP")' [Music] (C) Union Square Music Ltd. Available https://itunes.apple.com/gb/album/one-step-beyond...-deluxe/id333304053

Young Supermarket Manager (Anonymous) [Interview] 28/02/13

n.b. Security guard numbers based upon testimony only

Thank You for listening!

From Group AR8 and all at Lancaster University Management School

Project Evaluation

Any questions?

  • Working with external clients is complex and a new challenge
  • - Project can change depending on developments with clients
  • Certain discoveries add new directions to project
  • Facebook replaces face-to-face; is that all positive?
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