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M&S : The 4 I's

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by

Emily Padgett

on 9 January 2015

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Transcript of M&S : The 4 I's

Marks & Spencer
Fit for the future

Innovate
Integrity
In-touch
Inspire
We aim to excite and inspire our customers
We are restless in our aim to improve things for the better
We always strive to do the right thing
We listen actively and act thoughtfully
Motivation
Enthusiastic
Challenge ourselves to do better
Original
Pioneering
Creative
Honest
Reliable
Trustworthy
We need to be clear about our values for the future - to ensure they last us for the next decade....and beyond
Quality - Value - Service - Innovation - Trust
Enhancing lives, everyday
Secret Support
No peep
Magic Shapewear
Ladder Resist Tights
Machine washable suits
Adjust-a-hem schoolwear
Insolia-"Killer heels that don't kill"
Stormwear
Thinsulate
HeatGen
FreshFeet
Dine In
Avocado
Fitting Rooms
Plan A
have existed for the past 30 years, and are the results of what we do. We want our new values to determine how we act on a day to day basis, so we can bring them to life every day.
Feedback
Exciting
New ideas
Galvanise
Energise
New
Fresh
Alliance
Coherent
Morals
Respect
Unity
On trend
Communication
Yammer
Full transcript