911 TTY Training

Which Title covers 9-1-1?

Deaf/Hard of Hearing

Sensitivity Training

For 9-1-1 Personnel

Presented by Alma Bebee

Deafness Resource Specialist, Region 11

1904

1927

1963

TTY Abreviations

Early 1970's

Mid/Late 70's

1980's-1990's

GA- Go Ahead

SK- Stop Keying

GA to SK- I'm ready

to hang up, are you?

SKSK- Hanging up

Q- Question Mark

XXX- Error

CUL- See you later

MSG- Message

CUD- Could

B4- Before

U- You

Pls- Please

NUM- Number

R- Are

and MANY MANY more

Who invented the Telephone and Why?

Communicating with a

Hard of Hearing or

Oral Deaf person

Is this a TTY/TDD call?

Slow Down

• Electric tones

Don't Yell

Does not sound like a fax but is often confused

and hung-up on or transferred to fax machine

• Silence (Open Line)

Alexander Graham Bell

He was trying to help his wife,

who was deaf, obtain a better

life thourhg an electronic

amplificiation device.

His creativity resulted in something

she and millions of individuals could

NOT use for almost 100 years.

Rephrase

Older Machines and older users do not "key-in" to alert you the call is from a TTY/TDD

"B" as in Baseball

• Synthesized voice announcement

Use 5-0 not 50

Many newer machines have this option

(Will NOT be recognized by your PSAP. TDD Challenge button is recquired to activate)

• Relay Agent

Be Patient

No need to activate the TDD Challenge button or get your TTY or TDD

Hearing Loss Categories

ADA

• Americans with Disabilities Act
• Title II, Section 35.162

Presbycusis

Hard of Hearing

• Telephone emergency services shall provide direct access to individuals who use TTy's and computer modems...

Late Deafened

Identity

Deaf

Do you know any

signs or gestures?

Folklore

Emotional

Support

(cc) photo by Franco Folini on Flickr

(cc) photo by Metro Centric on Flickr

• Baseball
• Bowling
• Swimming
• Baby
• Drink
• Eat
• No
• Yes

(cc) photo by jimmyharris on Flickr

Deaf

Culture

Deaf

Parents/Families

(cc) photo by Metro Centric on Flickr

Parts of the ADA

• Cry
• Talk
• Write
• Walk
• Brush Teeth
• Brush Hair
• Hot
• Cold

I

Residential

Schools

Important

Details

Relay Protocol

Pride

Employment

Any Entitity employing 15

or more persons

II

State and Local Government

III

Public Accomodations

Demographics

IV

Telecommunications

Aging Population

V

Illness and Injury

Miscellanious

2.3% are

members of the

Deaf Community

Life Expectancy

Who uses TTYs?

Noise Pollution

6.5% are

Hard of Hearing

or

Late Deafened

Fastest Growing

Disability Group

Joe is part of the result

of the Baby Boom

Growing popluation

of TTY/TDD Users

8.5% of general

population has

hearing loss

Why may it be difficult

to understand English?

Communication

American

Sign Language

Has grammar, syntax,

and rules

Is NOT Universal

The bandage was wound around the wound.

The farm was used to produce produce.

We must polish the Polish furniture.

Since the is no time like the present; he thought it was

time to present the present.

A bass was painted on the bass drum.

They were too close to the door to open it.

The buck does funny things when the does are present.

After a number of injections my jaw finally got number.

Upon seeing the tear in the painting, I shed a tear.

I had to subject the subject to a series of tests.

The soldier decided to desert his dessert in the desert.

Oral/Aural

ASL is not abbreviated

or simple English. It is

the native language of

Deaf in America.

There is also:

MCE and

Home Signs

TTY Related Words/Definitions

Speech readers generaly catch

about 25% of what is said. It

lessens to 15% with an

unfamiliar topic. It decreases

if the environment is distracting.

Fingerspell Your Name

Leading Indicators to English

Proficiency for Persons who

are Deaf

The person is taught to

use their speech and

speech reading abilities

regardless of their hearing

loss. Some Deaf are born

with an inate oral ability,

some are not.

Some schools advertise:

"We teach Deaf children to hear"

Age of Onset

Age of

Identification

This video Demonstartes many types of relay calls

Including: IP relay

Voice over IP relay

Hearing Carry-over

and Speech carry over

Types of TTYs

Parental

Involvement

Severity of Loss

Party

Kitchen

English

Proficiency

Livingroom

Flicker lghts

Stomp on floor

Getting Attention

Level of

Intelligence

"Hey"

Long

Many Questions

Introductions

Intitiation of

Amplification

Intervention

"Nice to

meet you"

Pointing

Necessary

Captel Relay Service

Initiation of

Educational

Intervention

Rude

VRS 9-1-1 call

Devices used by persons

who are Deaf/Hard of Hearing

Telephones

TTY

Amplified Phone

Pay phone with TTY

Pay phone w/ amplifier

This phone /service uses voice recognition software. When the caller dials a phone number, the phone automatically routes the call first through a CapTel Transcription Center. Everything YOU say, is restated, and becomes text for the hearing impaired caller.

HOWEVER, when the caller dials 9-1-1, it automatically becomes a VCO phone and bypasses the Transcription Center. You treat this as a VCO call.

Traditional

The TTY Call

Hearing aids, cochlear implants,

digital hearing aids, assistive listening devices

What's that sound?

TTY- ASL Translations

Pager

Digital

Text

Wireless 2-way

VCO

Adjust your language

Exercise 1

Keep an open mind when reading the message

Exercise 2

Remember!

Ask questions one at a time!!

User has intelligible speech

and prefers to speak instead

of type to you.

Faster than Traditional TTY call

Popular with persons who are late-deafened and hard of hearing

• mom eat pills wake no
• knife cut arm blood blodd
• bad man hurt head me
• fire house near lake baby inside
• bridge old here friend hole fall stuck him
• head hot weak me sick pls help

Types of TTY Calls

HCO

Traditional

VCO Voice Carry Over

HCO Hearing Carry Over

TTY via relay service

VCO via relay service

HCO via relay service

Users are speech impaired (Cerebral Palsy, Stroke Victim, etc.)

Faster than traditional TTY call

They liosten to you voice and type back in response.

Wrap Up....

Questions?

Post Test

Evaluation