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Catering On The Charles

MC

Margaux Carle

Transcript

Catering on the Charles

Culture Recap

Who is Catering on the Charles

  • 6,000 events per year
  • Questrom and BU based
  • Off-site events
  • Charlie To Go lunch services
  • Highly helpful
  • Very busy
  • Friendly/Goofy
  • Trustworthy
  • Who is Catering on the Charles?
  • Culture Recap
  • Analysis
  • Leadership
  • Team Dynamics
  • Motivation
  • Trust & Communication
  • Recommendations
  • Stop, Start, Continue
  • Conclusion

Leadership

Team Soup-A-

  • Transactional Leadership
  • Management v. Leadership
  • More shared leadership within the office
  • High need for achievement (leadership)

Analysis

Margaux Carle,

Lu Chen, Naida Rezak, Meihui Li, Kevin Chen, Leon Stempert

Team Dynamics

  • Relatively Small
  • Homogenous
  • High Team Interdependence
  • Many Social Interactions

Trust & Communication

  • Learning from mistakes is okay
  • Identity-Based Trust
  • Communication with coworkers and clients

Motivation

  • Theory Y Motivation
  • Guests' Satisfaction

C nclusi n and Q&A

Recommendations

  • Ancora Imparo

Continue

Start

  • Transformational leadership

Stop

  • Homogenous teams
  • More males
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