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KNOWLEDGE MANAGEMENT SYSTEM (KMS)
4
ISSUES
Baggage handling efficiency & increase capacity
BENEFITS
AFTER
Trace delayed baggage
Enhance the guest experience
BEFORE
• Increase the speed
Problem in claiming damage baggage
improve the identification, management and transfer control
Misplaced baggage
Problem in tracing delayed of the baggage
BEFORE
AFTER
*Flight booking problem
*use manual system by providing a counter ticket for customer.
*Decrease administration costs and improve data management.
*Manage E-TICKETING for customer in database more effectively
Computerized Reservation System (CRS)
Baggage Management System (BMS)
BENEFIT OF HAVING KMS
Improve their operational management.
Helps the dramatic growth.
Eliminating commissions paid to travel agents.
BMS is a software works from a centralized database that manages all baggage-related data from multiple sources.
Computerized system containing information about air carriers schedules, availability fares and related services with facilities through reservations.
issues
• Expert in system management.
• awareness in ICT to the senior
citizen staff
• financial support
CONCLUSION
BEFORE
AFTER
No online job vacancy
Improvement HR management.
issues
Problem in employment application
staff awareness on system
BENEFITS
Quality applicants
Employment opportunity
Online Tracking System
Employment Application System
(EAS)
KM system that used to track the delivery process of the product from the suppliers to the customers
The Employment Application System (EAS) allows anyone the ability to submit and manage their applications in an online environment
INTERNATIONAL
LOCAL
In designing KMS, Organizations need to make sure that the leader, the employee and also the user are fully utilize the system and share the knowledge in the right ways as it can make ease the organization operations.
issues
after
before
They only use Email, Whatsapp, Instagram and few chatting platform to communicate with their customer order, tracking parcel and complaint.
Launching FV WEBSITE and provide the tracking number to customer when they purchase the product at FV through the online tracking system (OTS).
The financial issues
Problem in having a system expert
within the company.
BENEFITS
Easy to keep the delivery records activities that can be used to plan the shipping process in advanced.
Parcel tracking systems offer greater transparency and accountability
BEFORE
High percentage of technical staff retiring as well as staff being poached by the Middle East. When people leave, the knowledge leaves with them.
AFTER
Now they have moved to more than managing content that more emphasis has put on managing connections, relationship and extracting/transferring the tacit knowledge of their staff.
ISSUES
Ensuring connectivity worldwide in a geographically dispersed organization, technology maturity, technology project cycle time, and finding skilled programming resources.
PETRONAS KNOWLEDGE MANAGEMENT PROGRAM
BENEFITS
Better aligned IT with the business
foundation for future expansion.
Enhanced IT efficiency
IT for IT Knowledge Management System
(IT4IT KMS)
AFTER
BEFORE
KM allows them to manage their data as true, valuable assets.
Unintegrated toolset underneath that would enable those processes to be delivered consistently, reliably and repeatedly.
ISSUES
• Generation factor
• Life span
BENEFITS
performance
&
productivity
Communities
Ageing workforce
Attrition
RECOMMENDATIONS
Assign dedicated experts such to leverage
organization wide knowledge.
Established some metrics to measure their
KM system utilization and knowledge content
reviewed system regularly it is important
for organization image