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Achieving Quality Production
1
Transcript
Achieving Quality Production
Recap
- quality is an important business concept, goods and services that meet consumer expectations
- quality helps reduce costs and improve marketing opportunities
- premium pricing and brand development
- quality control and assurance processes help achieve desired quality standards
why is it important?
- developing a strong brand image
- keep customers and attract new customers
- reduce costs, customers complaints and returns
- charge a premium price
- encourage wholesalers and retailers to stock the product
- lengthen product life cycles
Benefits of quality assurance
- encourages teamwork
- motivator for workers
- reduces cost of waste and faulty products
- quality issues are found during production instead of after
- the time spent by inspector will be reduced and more effective
- easier to obtains quality awards
- awards can be used for marketing
Quality control
the method that businesses use to check the quality of their goods and services. it aims to ensure that only quality products reach the consumer
Problems of quality control by inspection
- the cost of inspection can be high because of labor costs
- the work can be repetitive and boring
- demotivates the workers
- inefficient time management
- problems with quality that occur in the beginning are not found soon enough
- resources wasted on completing a product that is faulty
What is quality?
Quality Assurance
Quality:
ensuring a good or service that meets the needs and requirements of its consumers
Quality standards:
the minimum acceptable standard of production or service acceptable to consumers
a system of setting agreed standards for every stage of production
- raw materials, components and other resources are of the required standard before they enter the production process
- agreed quality standards of every stage
- minimizes quality issues
- improving quality by using computer software
- workers understand the responsibility of ensuring quality
More problems with quality control
- quality inspectors take any responsibility for quality away from the workers
- workers don't see quality as their responsibility and may not try to ensure quality is maintained
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