Introducing 

Prezi AI.

Your new presentation assistant.

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Reporting

User contacts IT with a new

request

SR resolution

Classification

- Defines CI affected

- Filters out Catalog Requests

- Assigns to appropriate resolver team

- Customer confirms request is complete

- Service Request is set to resolved

- Service Request is set to closed automatically 7 days later

Service Request Lifecycle

Work Pending

Processing

- Request complete

- Resolver team communicates to user and waits for closure confirmation

- Resolver team accepts Service Request

- Contacts user directly for more information

- Contacts other resolver teams for assistance if required

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