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  • Lush relies heavily on public relations
  • Beneficial to Lush however can also be detrimental
  • Ethical behavior
  • Brand positivity
  • No loyalty schemes
  • Unique
  • Allows Lush to stand out
  • Try to avoid too much packaging
  • Post consumer recycled and biodegradable

  • Branding
  • Packaging
  • Word-of-mouth promotion
  • Logo
  • contain non natural ingredients
  • most common: "fragrance"
  • used to protect company's business secrets.
  • Vague for customers
  • Other example: Cocamide DEA
  • found in shampoos
  • 7/10 toxicity rate
  • Lush does not use above the line promotion
  • Very simple
  • 1 intermediary
  • Lush products only sold in own stores

definition: aims to sell goods and services only when the prospect that has agreed to receive the marketing information.

  • Build personal relationship
  • Lush employees trained to be conversationalists
  • Great in-store experience

Quiz

Pictures Bibliography

  • What pricing strategy does Lush use?
  • How many Lush stores are there worldwide?
  • What is Lush's channel of distribution?

http://intu.co.uk/uploads/media/logo_retailer/0001/06/thumb_5128_logo_retailer_1x.png

http://demandware.edgesuite.net/sits_pod41/dw/image/v2/AAHL_PRD/on/demandware.static/-/Sites-lushcosmetics-export/default/dwb20a226e/images/product/02468.jpg?sw=600

https://sohowabouteverlasting.files.wordpress.com/2015/10/26.jpg

https://s-media-cache-ak0.pinimg.com/236x/6f/fd/df/6ffddfaef68d658ff2eeb8711766186d.jpg

http://2.bp.blogspot.com/-DKsw-M0DW4Q/VcnkBpY-1rI/AAAAAAAADJk/NxpJAZsIIjQ/s1600/lush%2B1.png

http://www.lushusa.com/Our-Values---Naked/our-values-naked,en_US,pg.html

https://pbs.twimg.com/media/B8j229LCIAEpw7u.jpg

http://4.bp.blogspot.com/-P9pnXzVqDKI/VAG67QpnxGI/AAAAAAAAIT4/VvNXlU48-So/s1600/Recycling%2Byour%2BLush%2Bpackaging.jpg

http://www.hercampus.com/sites/default/files/2015/03/29/Lush%20rep.jpg

http://images.taubman.com/www.shopwestfarms.com/asset/get/42758

  • Lush doesn't use a lot of sales promotion
  • Coupon giveaways: loyal customers, bad experience.
  • 940 stores worldwide
  • Located in 50 countries
  • Huge sales at the end of seasons
  • Social media platforms for informing
  • Relies of word-of-mouth promotion
  • Customers can sample almost all products
  • Wrap up small samples to take home
  • Smart sales promotion strategy: some of Lush's products are strange
  • Recently introduced
  • Easier to purchase
  • High price indication of good quality
  • Fair Trade ingredients drives up price
  • Prices ranging from $3.50 to $85.95
  • Prices higher than drugstore but lower than some competitors, ex. The Body Shop.
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