Audio Transcript Auto-generated
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good morning.
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I'm Tanikawa today,
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my team and I will be talking about how can travel agencies leverage from
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the concept of Gamification to gain a competitive edge during the pandemic era?
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So the Covid 19 pandemic dealt with the big floor
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to the world economy among the various existing sectors.
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It is the travel and tourism industry that took the biggest flow where
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many businesses in world experienced drastic fall in their revenue and shut down
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during the covid 19 era.
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It is the fact that many travellers have anxiety when considering taking
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a flight crews or any of the travel related event you do.
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The uncertainty of situation going on vacation is now scary.
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I gained the minds of travellers where reasons might include being stuck in a
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foreign country after an emergence of a new variant or a new border control.
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Travel agents therefore need to consider the seriously and
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come up with the practical and effective solutions that
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will help them calm their fears of the potential
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customers and provide them with the seamless travelling experience.
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So I'm gonna talk about few challenges faced by travelling agencies.
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So the major challenge was faced was managing clients
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As the pandemic slowly fades from its impact on travel and the world reopens,
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it will be very important for the travel agents
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to provide up to that knowledge of the niches.
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Covid 19 Requirements and Protocols.
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Travel agent should include the point of offering the much needed
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support to travellers as a point of action regarding travel,
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even so that clients don't have to sit on hold
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for us with suppliers trying to make changes or cancellations.
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More than ever,
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Covid pandemic has taught the value of specialising in a profitable niche to
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the pandemic. Also taught consumers the true value of using the travel agent.
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Consumers trying to change or cancel
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reservations made directly with the airlines,
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hotels and resorts and other travel supplies were on hold for ours
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and often could not connect to see his or her investment disappeared.
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With no fault of their own
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find,
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the Nisshin not only sets you up with success but
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also enables you to generate a very attractive income.
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More of a travel disruption is a consequence of the pandemic among many others,
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resulting in many delayed and cancelled flight as a leisure
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and business travel became viable once again the demand grew,
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but instantly industry faced complications.
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The pandemic caused the perfect storm of supply chain issues and uh,
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airline staff shortages.
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Also,
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there's a growing pressure on travel agencies to adopt more sustainable
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practise as a threat of climate change increases every day.
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As a result,
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companies are evolving to reflect the public demand for greener
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future by providing sustainable options to reduce the environmental impact
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for the travel, Coster said.
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To increase across air, ground and hospitality within the next two years,
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YouTube growing demand,
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limited capacity and passenger sustainable expectations, thank you.