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Audio Transcript Auto-generated

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    good morning.

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    I'm Tanikawa today,

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    my team and I will be talking about how can travel agencies leverage from

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    the concept of Gamification to gain a competitive edge during the pandemic era?

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    So the Covid 19 pandemic dealt with the big floor

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    to the world economy among the various existing sectors.

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    It is the travel and tourism industry that took the biggest flow where

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    many businesses in world experienced drastic fall in their revenue and shut down

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    during the covid 19 era.

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    It is the fact that many travellers have anxiety when considering taking

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    a flight crews or any of the travel related event you do.

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    The uncertainty of situation going on vacation is now scary.

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    I gained the minds of travellers where reasons might include being stuck in a

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    foreign country after an emergence of a new variant or a new border control.

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    Travel agents therefore need to consider the seriously and

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    come up with the practical and effective solutions that

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    will help them calm their fears of the potential

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    customers and provide them with the seamless travelling experience.

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    So I'm gonna talk about few challenges faced by travelling agencies.

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    So the major challenge was faced was managing clients

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    As the pandemic slowly fades from its impact on travel and the world reopens,

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    it will be very important for the travel agents

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    to provide up to that knowledge of the niches.

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    Covid 19 Requirements and Protocols.

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    Travel agent should include the point of offering the much needed

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    support to travellers as a point of action regarding travel,

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    even so that clients don't have to sit on hold

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    for us with suppliers trying to make changes or cancellations.

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    More than ever,

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    Covid pandemic has taught the value of specialising in a profitable niche to

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    the pandemic. Also taught consumers the true value of using the travel agent.

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    Consumers trying to change or cancel

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    reservations made directly with the airlines,

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    hotels and resorts and other travel supplies were on hold for ours

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    and often could not connect to see his or her investment disappeared.

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    With no fault of their own

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    find,

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    the Nisshin not only sets you up with success but

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    also enables you to generate a very attractive income.

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    More of a travel disruption is a consequence of the pandemic among many others,

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    resulting in many delayed and cancelled flight as a leisure

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    and business travel became viable once again the demand grew,

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    but instantly industry faced complications.

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    The pandemic caused the perfect storm of supply chain issues and uh,

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    airline staff shortages.

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    Also,

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    there's a growing pressure on travel agencies to adopt more sustainable

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    practise as a threat of climate change increases every day.

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    As a result,

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    companies are evolving to reflect the public demand for greener

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    future by providing sustainable options to reduce the environmental impact

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    for the travel, Coster said.

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    To increase across air, ground and hospitality within the next two years,

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    YouTube growing demand,

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    limited capacity and passenger sustainable expectations, thank you.