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CALL CENTER: Explaining Processes
1,566
Watching from an iPhone or Android phone?
DOWNLOAD THE APP!
(to watch videos & play audio)
CALL CENTER
ACTIVATING A PRE-PAID CARD
https://play.google.com/store/apps/details?id=com.prezi.android&hl=en
EXPLAINING PROCESSES
https://apps.apple.com/us/app/prezi-viewer/id576717926
Scenario: You are in a job interview and the recruiter asks you to explain step-by-step how to activate a pre-paid card. Get in couples and practice.
Go to the home page and click on activation
Congrats! your card
is now activated!
Enter the 16-digit
card number
Create a PIN
Choose an username
& password
Answer some simple
security questions
HOW TO RESET A MODEM?
Watch the following video and learn how to SOFT RESET a modem or router! Then, stand up and practice with 5 people. After that, come to the front and be ready to shine!
Turn off your computer
How do you reset a modem?
wait for steady
lights on the modem
Turn off the switch
on the router
turn the switch
back on
pull the power plug on
the back of the router
Keep it unplugged
for 15 seconds
HOW TO FORGET A WI-FI PASSWORD?
Scenario: You are in a job interview and the recruiter asks you to role-play. The recruiter will act like an old person and you have to provide easy to understand steps.
click on the start menu
How to forget a WIFI password?
Click on the network
you want to forget
click on the settings
icon
Click on Manage
known networks
Click on Network and
Internet
Click on WIFI
HOW TO FILE A CLAIM?
Watch the following video once. Then, explain step by step how to file a claim after a car accident.
1. Call your insurer
VIDEO
TECHNIQUE
WATCH THE VIDEO AND THEN RETELL
THE STORY IN COUPLES.
2. Make sure nobody required an ambulance
6. File a claim
15 MIN
5. Get the drivers
details & take photos
3. Police Report
4. Get your car off
the road (tow & repair)
SELLING AN
AT&T BUNDLE
15 min
SELL AN AT&T BUNDLE!
1. Show empowerment: Totally! I am the right expert to find what service best suits your needs. Allow me to ask you some questions so I can find a good plan for you.
1. Probing Questions: Who do you live with? How many televisions do you have in your house? Are you into sports, movies, or series? How much were you paying with your previous provider?
1. SALES PITCH: Based on your needs I have found the best deal for you. You will get TV + INTERNET for $75 dollars. How does it sound to you?
FLOW-PROCESS
TECHNIQUE
FLOW PROCESS
TECHNIQUE
ROLE-PLAY
TECHNIQUE
YOUR TRAINER WILL TEACH YOU HOW TO HANDLE A ROLE-PLAY DURING AN INTERVIEW. COUPLE UP AND COME TO THE FRONT.
FLOW PROCESS
TECHNIQUE